Special Projects & Continuing Education Supervisor
locations
Wake County, NC
time type
Full time
posted on
Posted 4 Days Ago
time left to apply
End Date: April 3, 2026 (9 days left to apply)
job requisition id
JR-111311
Agency
Dept of Insurance
Division
Administration
Job Classification Title
Insurance Regulatory Analyst II (NS)
Position Number
60013481
Grade
NC19
About Us
The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.
Description of Work
Salary Recruitment Range: $67,122- $70,000
Salary Grade: NC19
The posting will close at 11:59 p.m. the night before the closing date.
This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.
Primary Purpose of the Position:
This employee is responsible for developing continuing education courses for the Department. This employee will audit courses and provide a detailed report and if violations are observed relating to a provider or instructor follow the administrative/regulatory process to correct issues up to participating in administrative hearing to revoke their authority. This employee will supervise the Course Analyst.
This employee is responsible for handling public records requests and special projects.
This employee is responsible for outreach for the Department at the direction of management and oversee the annual internship program and will work closely with the Department's interns.
This employee is responsible for participating in meetings and providing information relating to the Division’s third-party vendors and statistics for Division reports.
This employee is responsible for overseeing the RFP process for licensing, testing, and continuing education.
This employee is responsible for overseeing the annual 4/1 and 9/1 renewals as well as the NIBE late renewal renewals and RRG/RPG renewals.
This employee is responsible for managing the CAT adjuster process.
This employee is responsible for managing the division’s website section and making any necessary changes.
Knowledge Skills and Abilities/Management Preferences
Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.
Management Preferences:
- Considerable knowledge of insurance principles and practices and department regulation.
- Considerable knowledge of mathematics, including the fundamentals of statistics.
- Considerable knowledge of insurance rate-making procedures and practices or policy contract and manual provisions.
Responsibilities include, but are not limited to:
- This position is responsible for oversight of special projects. These may include but are not limited to NCDOI Newsletters, trade journal articles, CAT adjuster process, and memorandums to licensees. This employee will be responsible for participating in Task Force or Advisory Groups as assigned and for handling tasks resulting from these meetings. This employee may be asked to participate in speaking engagements throughout the state relating to various topics as they relate to ASD and NCDOI. Assist the Deputy with vendor management by maintaining a log of all third-party vendors complaints and attending weekly/monthly meetings with vendors. Maintain a vendor contract timeline for all third-party vendor contracts and establish a project timeline for Requests for Proposals for Licensing Services, Continuing Education, and Examination vendors.
- This employee is responsible for community outreach to assist in recruiting and training potential students who have an interest in working in the insurance industry in the community college system and other universities throughout the state. This employee will train students and other interested individuals with the information that they need to decide whether to become a producer, adjuster or work in the insurance industry. This employee will be involved in speaking engagements, provide classroom training and meetings with liaisons in colleges and in the community. This position will serve as a representative for the program and will provide workshops and speeches to clubs, professional groups, civic groups, college representatives and students. This position is to serve as a personal representative of the DOI, which includes attending seminars, meetings, or other scheduled programs on behalf of NCDOI. The position is to be responsible for promoting and extending NCDOI services to citizens and students in the state by working closely with agents, providers, civil organizations, and college officials to explain departmental programs, agency operations and adjuster responsibilities.
- This employee monitors and evaluates the Continuing Education courses and instructors. This employee may randomly attend continuing education classes and seminars for the purpose of evaluating approved curriculum and the effectiveness of the instructor. This employee writes a detailed report on the course curriculum, instructor effectiveness and compliance with continuing education and pre-licensing education rules and statutes. This employee is responsible for establishing appropriate courses sponsored by the Department to meet the needs of the licensees to ensure that the licensees and adjusters are aware of the rules and statutes relating to their license and any legislative changes that have taken place. This employee and other subject matter experts are essential in developing the necessary examination content outlines, examinations, and rules for the examination program. Assist in establishing, amending, and implementing policies, procedures, and controls to improve the quality and effectiveness of the PLE program. This consists of rewriting areas with procedural changes, updating school information, and adding/deleting information listed on the exam content outline. The guide provides test-takers with essential information for taking the state licensing examinations. The employee is responsible for oversight and management of the third-party vendor performing service for the Division by monitoring performance results, ensuring contractual obligation, reviewing complaints and soliciting feedback from Divisional staff and industry relating to continuing education. This employee supervises the Division’s Course Analyst. This employee is responsible for managing the Request for Proposal relating to the CE vendor.
- Strengthen the Division's role in regulatory oversight of licensees through identification of ways to improved industry and consumer awareness and coordinate with Division staff as needed to keep Division website information current. Work with PIO office as requested to complete articles for industry trade journals and Departmental newsletters. Prepare communication as requested by Deputy for distribution to industry and licensees using website, SBS large volume correspondence, third party vendors, and SILA notifications.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor's degree in business or economics or a related program from an appropriately accredited institution and four years of experience in policy and rate examinations, underwriting, claims adjusting work, or financial/marketing analysis; or an equivalent combination of training and experience.
Benefits of NC State Employment:
We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits include:
- 12 Annual paid Holidays
- North Carolina State Health Plan administered by AETNA
- Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
- NC State Retirement (TSERS)
- WeSave Employee Discounts
Learn more about employee perks/benefits:
Supplemental and Contact Information:
For consideration for this vacancy, all applicants must complete an online application using the “APPLY” button above.
To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.
***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***
Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.
The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.
The Department of Insurance/Industrial Commission is an Equal Employment Opportunity employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.
- Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.
- Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
- Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.
Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied.
For more information about NCDOI: http://www.ncdoi.gov/
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Carlie Grace Perry
Recruiter Email:
CARLIE.PERRY@NCDOI.GOV