Intern - Associate IT Support Analyst

Company Description:
 

Automated Financial Systems, Inc. (AFS) is the industry leader in lending and risk management solutions for financial institutions. AFS provides the industry’s only fully integrated commercial lending system designed to process multiple types of loans on a single, real-time, multibank, multilingual, multicurrency system. Integral to the core AFS lending solution is its unique straight-through processing capability encompassing the lending process from Origination through Servicing.
 

AFS has been in business since 1970, a track record that few—if any—of our competitors can match, and have more than 300 active installations at the top 100 U.S. banks. Each day, every day, AFS deploys its resources to solve bank problems, defined as broadly as need be. AFS has employees in the U.S. and abroad, each with a wealth of knowledge (technical and banking) born of experience in the field.
 

Role Overview:
 

We are currently in search of a Helpdesk Analyst to join our team!
 

This valued role is responsible for in-house IT desktop and phone support of our corporate office staff and external staff not located on premise.
 

Job Qualifications:
 

Essential Functions:
• Field and support JIRA based IT support tickets
• Escalate advanced cases
• Maintain meticulous service records
• Perform system testing and updates
• Maintain IT documentation
• Strong interpersonal and customer service skills
• Strong technical and trouble shooting skills
• The ability to work with a collaborative team
• Strong verbal and written communication skills
• Strong focus on quality of work
• Excellent time management
 

Skill Requirements:
• Working toward a degree/or technical certification
• 0-1 years of experience in end user application support
• Excellent knowledge of PC based operating systems and applications
 

*** Opportunity to be hired permanently after graduation, pending internship success & mutual interest ***
 

Note: All work is done via a hybrid work environment, with three days working from AFS Headquarters