Housekeeping Supervisor

Housekeeping Supervisor

At Dolphin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Dolphin, together we can rise.

Job Summary

Provide support and guidance to the housekeeping team members to ensure the cleanliness and orderliness of the resorts guest rooms and public areas.  Includes inspecting all room in assigned sections.  Support the Executive Housekeeper in running the department.  Give exceptional guest service.

Key Responsibilities:

• Ensure and environment in which high standards of customer service and quality exist for our guests.
• Responsible for supervising the cleaning of guest rooms, corridors, guest areas, service areas and linen closets.
• Inspect guest rooms vacant in the morning, after cleaning has been completed and again if deficiencies were fount upon first inspection
• Ensure the stocking of linen closets, room attendant carts and cleaning supplies are done in an efficient and professional manner.
• Ensure that rollaway beds and cribs are clean and sanitized.
• Assist with cleaning rooms or laundry when needed.
• Report any maintenance or safety deficiencies in a timely manner.
• Comply with all safety requirements of the job and company policies.
• Respond to guest and co-worker requests with 10 minutes of the call.
• Communicate effectively and professionally in person and over the radio.
• Put the needs of the customer first while maintaining a positive attitude.
• Acknowledge all guests and co-workers within 15 feet and speak to them within 5 feet.
• Exemplify the Dolphin Hotel Management Standards of Excellence.

Qualifications

Qualifications and Physical Requirements:

• 2 years hotel housekeeping or similar industry
• While performing the duties of this job, the employee is regularly to sit, stand, bend, walk, use ladders, push carts. 
• Use of hands to finger or feel objects, tools or controls, lift boxes, bags and supplies, lift weight up to 50 pounds. 
• Talk, hear and have vision abilities to be able to see dirt, hair and other debris. 
• Ability to work outdoors in a variety of conditions including cold, heat and rain.

In accordance with the federal Fair Credit Reporting Act (FCRA) and applicable state laws, we may obtain a consumer report (background check) on you in connection with your employment application. This report may include information about your criminal history, employment history, educational background, credit history (if applicable to the position), and other relevant details.

Before any such report is obtained, you will receive a separate written disclosure and authorization form, which you must sign for us to proceed. You will also be provided with a copy of the report and a summary of your rights under the FCRA before any adverse employment decision is made based on that information.

We are committed to complying fully with all federal, state, and local laws governing background checks and the use of consumer reports.

We are an Equal Employment Opportunity (EEO) employer and are committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law.