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IT Support Intern

Acclaim Autism
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About the Role

This internship offers a hands-on introduction to IT support within a healthcare environment. You will gain experience in:

  • Help desk operations
  • Device management
  • HIPAA-compliant technology practices

The position is hybrid with flexible remote work and occasional in-person tasks. Strong performers may transition to a paid internship or part-time/full-time IT role.

Responsibilities

Help Desk Support:

  • Provide Tier 1 technical support
  • Troubleshoot hardware, software, and network issues
  • Manage email and user accounts
  • Document ticket resolutions

Device & Asset Management:

  • Track and manage laptops, tablets, and other devices
  • Assist with setup, imaging, deployment, and offboarding

Systems & Security Exposure:

  • Support HIPAA-compliant processes
  • Update user access controls
  • Maintain system documentation

Operational IT Projects:

  • Assist with new hire technology onboarding
  • Support clinic setup
  • Maintain organized asset databases

Qualifications

  • Currently pursuing or recently completed a degree in IT, Computer Science, Information Systems, Cybersecurity, or related field
  • Basic troubleshooting skills (Windows, Microsoft 365, Google Workspace preferred)
  • Strong organizational and documentation skills
  • Interest in healthcare IT or technical operations
  • Ability to handle confidential information responsibly

What You’ll Gain

  • Hands-on experience in help desk and healthcare IT
  • Exposure to device lifecycle management and asset tracking systems
  • Experience in a HIPAA-regulated environment
  • Mentorship from IT leadership
  • Clear pathway to paid internship or full-time IT role

Growth Opportunities

  • Successful interns may advance to:
  • Paid IT Intern (Part-Time)
  • IT Support Specialist (Part-Time or Full-Time)
  • Technology Operations Coordinator (based on performance and business needs)

Why Join

In this role, you will make a meaningful impact by supporting children, families, and clinicians while gaining practical IT experience in a healthcare setting. You’ll receive mentorship and guidance from experienced IT professionals, allowing you to develop your technical skills in a real-world environment. Additionally, you’ll be part of a collaborative and supportive team, with clear pathways for professional growth and career advancement.