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SHIFT: Monday - Thursday 4:00 p.m. - 12:00 a.m.; Saturday 8:00 a.m. - 4:00 p.m.

 

Summary:

Deliver exceptional, concierge-level customer service to clients, visitors, and staff, always ensuring a seamless and professional experience.

Shift: Monday - Thursday 4:00 p.m. - 12:00 a.m.; Saturday 8:00 a.m. - 4:00 p.m.

 

 

Essential Duties and Responsibilities:

  • Provide superior, concierge-level customer service to both internal and external clients.
  • Operate a multi-line telephone system, screening and directing calls, taking accurate messages, and delivering them promptly via email or voicemail as per attorney instructions.
  • Rotate between Reception floors to ensure continuous coverage during breaks and lunch hours.
  • Make, confirm, and manage conference room reservations, coordinating with Catering, IT, AV, and Office Services to ensure all special requests are managed accurately and promptly.
  • Stay informed about Firm-wide meetings and events to direct attendees efficiently to the correct locations.
  • Assist staff and clients with various requests, including car services, travel arrangements, and conference call coordination.
  • Manage conference call requests accurately and in a timely manner.
  • Greet visitors, direct them to the appropriate conference rooms or locations, and always maintain a polished Reception area.
  • Perform pre-meeting checks to ensure conference room setups meet reservation requirements and expectations.
  • Must be available for overtime as required, including evenings, weekends, holidays, and occasional overnight shifts.  Overtime is a mandatory part of the role, and you will be part of a weekend rotation schedule.

 

 

Knowledge, Skills, and Abilities Required:

  • Familiarity with Cisco phone systems, Rendezvous reservation system, and Akkadian Console app is a plus.
  • Excellent oral and written communication skills with a professional demeanor and appearance.
  • Strong customer service skills and a collaborative mindset, with the ability to work effectively within a team.
  • Exceptional organizational, planning, and multitasking abilities, with a strong focus on attention to detail.
  • Ability to thrive in a demanding environment, understand and follow instructions, and seek clarification when necessary.
  • Capability to work independently with minimal supervision while adhering to the Firm's Confidentiality Policy.

 

Education and Experience:

  • Bachelor’s degree or equivalent experience.
  • Minimum of two years’ experience in reception or customer service, preferably within a legal, corporate, or hospitality setting.

 

Working Conditions:

  • Normal office environment with little exposure to excessive noise, dust, temperature, etc.