Intake Specialist (full-time)

GENERAL DESCRIPTION OF DUTIES:

• Answering a large number of daily incoming telephone calls on a multi-line telephone system, screening calls for possible intakes, counseling consumers about their rights, and making appropriate referrals;
• Documenting all telephone calls, voicemail messages, emails, mail correspondence, office visits, etc. from consumers seeking assistance;
• Performing intake of housing discrimination complaints in the areas of rental housing, real estate sales, mortgage lending, homeowners insurance, appraisal, zoning, land use, etc.;
• Advocating for people with disabilities to assist them in obtaining reasonable accommodations;
• Working with the Executive Director to coordinate and plan the Council’s education and outreach activities;
• Participating in the Council’s education and outreach activities targeted to the public, housing consumers, housing providers, social service agencies, government officials, etc.;
• Developing working relationships with other housing advocates, tenants’ rights groups, community-based organizations, faith-based organizations, etc., including attending community meetings, hearings, etc.;
• Working with diverse individuals or groups who are alleged victims of discrimination;
• Assisting staff with collecting information about housing practices in our service area;
• Preparing reports on fair housing activities for grant reporting or as needed;
• Typing and logging general correspondence;
• Processing, registering, and dispersing all incoming and outgoing mail;
• Performing general office tasks such as copying, faxing, and filing;
• And all other duties as assigned.

EDUCATION REQUIREMENTS:

High school diploma or equivalent required. Bachelor’s Degree in any social work or related field preferred.

QUALIFICATIONS AND SKILL REQUIREMENTS:

• Must have at least one (1) year experience answering a high volume of telephone calls daily.
• Previous experience in social work, legal services, or civil rights preferred.
• Must have computer proficiency in Microsoft Word, Excel, and Outlook.
• Must be detailed oriented and able to follow procedures and protocols exactly.
• Must have excellent organization and communication skills.
• Must have reliable transportation.

BENEFITS:

• Employer pays 100% of employee's health insurance premiums (medical, dental, and vision).
• Employees receive paid sick leave and vacation leave.
• Employees receive holiday pay on 14 observed holidays plus 4 additional holiday office closure dates between Christmas Day & New Year’s Day.
• Employees have the ability to establish a flexible 40-hour work week.

WORK SCHEDULE:

• Full-time employees work 40 hours per week in our office with the ability to create a flexible work schedule between the hours of 8:00 a.m. and 6:00 p.m. Monday through Friday.

DEADLINE TO APPLY: Friday, April 3, 2026

HOW TO APPLY:

Interested individuals should submit their resume, cover letter, and the name & contact information for three references.

ADA ACCOMMODATIONS FOR PEOPLE WITH DISABILITIES:

If you need a reasonable accommodation--appropriate change or adjustment--with regard to this application process due to your disability, please submit your request to the Fair Housing Council either verbally at (210) 733-3247 or in writing via email.

Fair Housing Council of Greater San Antonio is an Equal Opportunity Employer.