Marketplace and Integration Product Manager

Marketplace & Integration Product Manager

About the Role

We're looking for a Marketplace & Integration Product Manager to own how our product lives and grows across the partner ecosystems that matter most to our customers. This is a role at the intersection of product and platform — managing our presence across third-party marketplaces, owning the health and evolution of our integration layer, and serving as the connective tissue between our product team, our integration infrastructure, and the partner platforms we build on.

This is not a pure engineering role, but it's not a pure business role either. The best candidate thinks in systems, reads API documentation without flinching, and can hold their own in a room with both a Salesforce ISV partner manager and a backend engineer.

What You'll Own

Marketplace Presence & Listings: Own our app listings end-to-end across marketplaces like Salesforce AppExchange, HubSpot Marketplace, and Microsoft AppSource — copy, screenshots, categorization, versioning, and ratings. Manage the full certification and security review lifecycle for each, and stay ahead of compliance changes before they become emergencies.

Integration Layer Management: Be the product owner of our integration infrastructure — understanding how data flows between our platform and partner systems, where the failure points are, and what the right tradeoffs are between building deeper versus maintaining broadly. When a partner platform ships a breaking change, you'll triage its impact and coordinate the response across our integration stack.

Prioritization & Roadmap Integration: build decisions are expensive. You'll develop strong instincts for which integrations to invest in deeply, which to maintain lightly, and which to sunset — informed by customer data, revenue impact, and a clear-eyed view of engineering cost.

Reliability & Incident Fluency: You won't be on-call, but you'll understand failure modes well enough to be useful when things go wrong — auth token expiry, schema drift, webhook delivery failures, rate limit exhaustion. You'll define runbooks, set SLA expectations, and triage customer-facing integration issues without defaulting to engineering for every diagnosis.

Customer-Facing Integration Experience: Own the product experience of integration setup and management — the setup flows, error states, and retry logic from a UX perspective. When customers hit friction, you'll understand both why it happened and how to fix it at the product level.

What We're Looking For

• Experience owning app listings or integration products in a B2B SaaS environment
• Hands-on familiarity with embedded iPaaS platforms (Paragon, Merge, Tray, Pandium or similar) — ideally having managed or configured integrations through one directly
• Comfort reading partner platform documentation and translating it into product requirements independently
• Working understanding of OAuth, webhooks, REST APIs, and API versioning — not at a coding level, but enough to spec requirements and identify when something doesn't add up
• Strong data mapping intuition — understanding how objects and schemas relate across systems, and how to design around mismatches
• Excellent prioritization instincts in resource-constrained environments
• Curiosity about the technical layer. You don't need to write code today, but you're the kind of person who reads a changelog because you actually want to know what changed

Nice to Have

• Experience with Salesforce AppExchange certification or security review processes
• Exposure to managed package lifecycle or versioned API products
• Any hands-on technical experience — even hobbyist — is a genuine plus
• Desire to learn new technologies and skills
• Bias towards action and ownership

Why This Role

This role will grow significantly in scope and strategic importance as we expand our integration surface. The person who does this well will have deep visibility across our partner ecosystem and a front-row seat to how AI-native product companies build durable integration strategies. There's a real opportunity to define what this function looks like as it matures.