Hospitality Customer Service Intern 2026
Calling all Students, Recent Graduates, and Alumni!! Do you need paid work after your semester ends, but still want to enjoy the summer? If so, we need YOU for an invigorating opportunity with TRAVELING TEAMS® to help us provide phenomenal customer service and conquer the world of youth sports! We have full-time positions and paid summer internships immediately available.
About Traveling Teams Inc.:
Traveling Teams is the leading provider of hotel accommodations for youth and amateur sports teams across North America and some parts of Canada. For the last 25 years, we’ve specialized in simplifying team travel by building strong relationships with our hotel business partners and offering world-class customer service to youth sports travel organizations.
We’re passionate about what we do – and who we work with. Our environment is fast-paced, team-driven, and built around a shared love for sports, hospitality, and delivering excellent service.
Summer Internship Overview:
Our Summer Interns are responsible for interacting with our future hotel guests to ensure they have a great experience with each of our thousands of hotel properties. You will be tasked with making individual reservations, problem-solving, answering inquiries about room reservations, and providing information to incoming callers. As this position will primarily assist teams in making hotel reservations, TRAVELING TEAMS® is a very fast-paced environment, and we wear many hats here, so you may also gain experience in other departments as well.
If you have ever said, “I’m great with people and can multitask”, this may be the perfect job for you! Use your people skills, multi-tasking skills, and ability to shine through the phone to succeed because this job has a lot of variety in a very fast-paced office. You will get to interact with about a hundred people each day, with a variety of questions on the thousands of events we run each year.
We work hard and expect you to work hard as well. Our team environment promotes department accountability and company support. You will not only represent TRAVELING TEAMS® but also represent all of our events. You will need to ensure clear and accurate communication with incoming callers, obtaining all necessary information to provide each guest with a room. The summer interns will be well-versed in promotions, events, rates, and other strategies to meet the client’s needs and requests.
Summer Intern Responsibilities:
- Answer incoming calls and assist with reservations, confirmations, room needs requests, and questions.
- Greet calls warmly and perform reservation procedures.
- Explain hotel details, rates, services, amenities, and other information about the hotel as requested.
- Sell, process, enter, and confirm room reservations using TRAVELING TEAMS® selling techniques and strategies.
- Provide incoming callers with appropriate room assignments and types while up-selling when appropriate.
- Assist other departments as assigned by leadership.
Position Qualifications:
- Previous customer service experience preferred.
- Excellent verbal communication skills required.
- Positive interpersonal skills required.
- Must be fluent in verbal and written English.
- Excellent computer and typing skills are required. Excel and Word proficiency desired.
- Excellent listening and comprehension skills are required.
Education:
- Hospitality, Sports Marketing, Communications, Business, and Marketing majors would be well-suited for this role, but we value and welcome a variety of majors.
- High school diploma or equivalent required.
This position requires working in-person 40+ hours per week, starting at 9:00 AM. Monday - Friday.
Some weekend shifts on Saturdays/Sundays (remote) may be required (pre-scheduled based on availability).
Eligible internship candidates must be available to work full-time, on-site, starting before Memorial Day.**