Showroom Operations Manager
Job Title: Showroom Operations Manager
Location: Philadelphia, PA (On-site)
Employment Type: Full-Time / Part-Time
Reports To: COO
Company Description
Established in 2008, Commonwealth Proper (CMMP) is a private, experiential retailer with showrooms in Philadelphia, Pittsburgh, Atlanta, and Washington, D.C. We specialize in creating custom suits, shirts, outerwear, formal wear, and accessories, all 100% made in America. Named to honor the progressive Philadelphia tailors of the 1800s, CMMP is committed to the collective good and proper fit above all else. Our dedication to quality and fit has earned us a loyal, global clientele over the last 17 years. We strive to find the best designers, tailors, and fabrics to deliver exceptional clothing.
Role Description
We are seeking a highly organized, resourceful, energetic and detail-oriented Showroom Operations Manager to support and optimize day-to-day operations of our flagship Philadelphia location. This role sits at the heart of our business, ensuring seamless coordination across production, inventory, client experience, and showroom logistics.
As the Showroom Operations Manager, you will be responsible for maintaining the flow of materials, supporting sales and tailoring teams, managing vendor and client relationships, and ensuring the highest standards of presentation and service in the shop. You will also play an active role in business development and will have the opportunity to grow into a client-facing sales role.
Key Responsibilities
Operations & Inventory
- Manage fabric and lining inventory: swatch allocation, book organization, and monthly reconciliations
- Coordinate materials ordering and cutting for custom and ready-to-wear garments
- Procure and distribute supplies and assets across all stores
- Maintain inventory systems, tagging, and merchandising
- Packing, shipping and order fulfillment
- Oversee showroom organization and cleanliness, including maintenance scheduling
Vendor & Tailor Coordination
- Communicate with suiting and shirting vendors regarding fabric availability, orders, and shipping
- Place lining and fabric orders and track fulfillment
- Coordinate alteration logistics and communication with tailors (including transportation-related tasks)
Sales & Client Experience
- Support the sales team with showroom needs and client fittings
- Greet and interact with clients in a polished, professional manner
- Provide some business development support (e.g., outreach to potential partners or referral sources)
- Learn the basics of custom and ready-to-wear clothing with the potential to assist in sales
Events & Marketing
- Assist with in-store and off-site event planning, setup, and execution
- Support marketing and design efforts on an as-needed basis
- Engage with potential partners in the wedding, charity, and corporate sectors to build referrals
Qualifications
- 2+ years of relevant experience in retail operations, fashion, or hospitality preferred
- Excellent organizational and time-management skills
- Strong written and verbal communication abilities
- Ability to manage multiple tasks and priorities in a fast-paced unstructured environment
- Comfort with some physical tasks (inventory handling, light lifting, errands)
- Proficiency with spreadsheets and inventory systems is a plus
- Interest in fashion, tailoring, or luxury retail is a plus
Compensation & Benefits
- Compensation starts at $18/hour commensurate with experience
- 10% sales commission
- Company-provided healthcare and 401(k) retirement benefits after 3 months
- Employee discount on custom and ready-to-wear clothing
- Flexible PTO and access to company events
- Opportunities for growth into sales, marketing and production roles
To Apply
Please send your resume and a brief note about your interest in the role to vanessa@cmmpusa.com