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Job Description: Student Customer Support at USC ITS Learning Environments 
Position Overview: 
The Student Worker at USC ITS (Information Technology Services) Learning Environments plays a crucial role in providing technical support and assistance to faculty, staff, and students in utilizing the learning technologies and systems available at the University of Southern California (USC). This position primarily focuses on supporting and maintaining the clients who use the spaces within the learning environments, such as classrooms, labs, and collaborative spaces. 
Responsibilities: 
 

Technical Support: Provide frontline technical support to faculty, staff, and students regarding learning technologies, equipment, and software applications. Troubleshoot and resolve technical issues in a timely and efficient manner. 

Equipment Setup and Maintenance: Assist in setting up and configuring audiovisual equipment, computers, projectors, and other instructional technology tools in classrooms, labs, and other learning spaces. Perform regular maintenance and troubleshooting of equipment to ensure optimal performance. 

Documentation and Training: Contribute to the development and maintenance of user guides, tutorials, and knowledge base articles. Assist in conducting training sessions and workshops for faculty, staff, and students using learning technologies effectively. 

Collaborative Projects: Participate in collaborative projects and initiatives within the ITS Learning Environments team, such as technology pilots, research, and evaluation of emerging educational technologies. 

Customer Service: Provide excellent customer service by actively listening to user needs, resolving inquiries, and maintaining a professional and helpful demeanor. 

Qualifications: 
 

Enrollment: Must be a current student at the University of Southern California 

No experience needed 

Undergraduate student preferred  

Preferred Qualifications: 
 

Customer Service Orientation: A friendly and helpful attitude with a strong commitment to providing exceptional customer service. 

Communication Skills: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical individuals. 

Time Management: Demonstrated ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment. 

Collaborative Attitude: Ability to work both independently and as part of a team, collaborating with colleagues and users to achieve common goals. 

Problem-Solving Abilities: Strong troubleshooting and problem-solving skills to identify and resolve technical issues effectively. 

Technical Skills: Proficient in using various computer systems, operating systems (Windows, macOS), and software applications. Familiarity with audiovisual equipment is desirable. 

Problem-Solving Abilities: Strong troubleshooting and problem-solving skills to identify and resolve technical issues effectively.                                                                                                                                      Note: This job description is intended to provide a general overview of the responsibilities and qualifications for the position. Actual duties and requirements may vary depending on the specific needs of the USC ITS Learning Environments department.