IMU - Welcome Center Representative

BASIC FUNCTION

Provide exceptional customer service to Iowa Memorial Union visitors, students, and University community by providing information and event-related services.

RESPONSIBILITIES

• Provide exceptional customer service
• Serve as an Iowa Memorial Union liaison and point of contact for all guests
• Represent the IMU and the University to the public in a respectful, courteous, and helpful manner
• Be knowledgeable about IMU building map and locations of rooms
• Look for opportunities to welcome guests and provide assistance
• Be observant of people and of the facility; make note of, and respond to any concerns
• Project a positive and helpful attitude
• Serve as a central point of communication for the operations and services of the IMU
• Be available and respond immediately to requests via staff radio
• Report any safety or facility issues immediately to appropriate personnel
• Report any program, department, University, or state policy concerns immediately to appropriate personnel
• Resolve any on-site inquiries, conflict situations and concerns in a professional manner
• Review the daily Activity Schedule in Mazevo and be aware of all events occurring during your shift; anticipate needs
• Attend staff meetings, trainings, and in-services
• Gather information to maintain information resources
• Perform routine clerical tasks to maintain operations and services
• Perform special projects as assigned
• Track Welcome Center traffic (in-person and phone calls) using appropriate spreadsheet

QUALIFICATIONS

• Registered University of Iowa student
• Reasonable work experience in a customer service position
• Excellent customer service skills
• Ability to respond effectively to customer concerns in a positive manner
• Effective communication, problem solving, and organizational skills
• Ability to create and maintain a professional and safe environment
• Ability to uphold departmental policies in stressful situations
• Ability to recognize risks and implement departmental risk management procedures
• Ability to respond calmly to emergencies in the building

LOCATION

• Iowa Memorial Union – Welcome Center

TRAINING REQUIREMENTS

• IMU Student Orientation
• Security Awareness Training
• IMU Emergency Response Staff