Outpatient Supervisor

WHY WORK FOR OAKLAND FAMILY SERVICES?

We know that in order for you to do your best work and meet our mission, you must be able to be your best self. At Oakland Family Services (OFS), we care about our staff as people first. We treat our team members like family and understand the importance of their families at home. We recognize the significance of flexibility and work/life balance. 

We also know that your success…is our success. That’s why OFS not only honors the talent and experience you bring; we actively seek to develop it. 

Oakland Family Services has proudly been named a Top Workplace for over ten (10) years in a row, voted on by our own staff. We offer a warm, engaging, equitable, supportive, and inclusive work environment.

ABOUT OAKLAND FAMILY SERVICES

Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education and treatment services that span the human life cycle. 

   OUR MISSION: Providing individuals and families the opportunity to build brighter futures.

   OUR VISION: Communities of thriving individuals and families. 

Between our strong commitment to our mission and a workplace culture that puts our staff first, we enrich the lives of those we serve, strengthen families, and build brighter futures for those we serve and those we employ. 

WHAT’S IN IT FOR YOU?

• Competitive compensation.
• Comprehensive medical, dental, prescription, and vision coverage.
• Flexible Spending Accounts and HSA options.
• Retirement plan with a company match.
• Long-term disability insurance.
• Voluntary short-term disability.
• Life insurance and AD&D.
• Malpractice insurance.
• Paid time off benefits, including generous vacation, sick, personal, and bereavement days.
• Twelve (12) paid holidays, including a floating holiday of your choice!
• Annual pay increases, as approved.
• Employee assistance program for you and immediate family.
• Network of support for your health & well-being.
• Verizon cellular plan discount.
• Mileage reimbursement at the IRS rate.
• Loan forgiveness programs.

PLUS... 

• Commitment to diversity, equity, inclusion, and belonging.
• Family friendly practices and support.
• Flexible work schedules, as appropriate.
• Hybrid and virtual work options, as appropriate.
• Highly robust and comprehensive onboarding and training program.
• Paid professional development.
• Free online trainings that count toward continuing education credits.
• Employee assistance programs. 
• “Dress for Your Day” approach to dress code.
• Financial literacy education and workshops.
• Collaborative annual performance appraisals. 
• “Dollars for a Difference” program for clients and staff in need.
• And more!

*Some benefits applicable to regular, full-time employees only.

WE KNOW CULTURE MATTERS…

We spend many hours of our day working. Workplace culture affects our well-being, how we feel about coming to work, and how we perform. Oakland Family Services prioritizes having a healthy, inclusive, equitable, and effective workplace culture. That’s why we proudly have twelve (12) defined cultural value statements that dictate how we operate. Cultural values are embedded into all we do and how we do it!

…MORE ABOUT OUR AWARD-WINNING CULTURE

• Our CEO wants to get to know staff personally and has an open-door policy. She hosts regular staff lunches and townhalls to answer questions.
• Open, honest, and transparent communication is celebrated.
• We practice giving the benefit of the doubt.
• We believe that feedback is the breakfast of champions! That’s why we have a staff suggestion program.
• We want our team members to feel valued. That’s why we have a staff recognition program. 
• Having FUN is an important part of the job! We love hosting events such as staff recognition celebrations and luncheons, road rallies, seasonal parties, food truck lunches, ice cream days, surprise giveaways, spirit weeks, Bring Your Child to Work Day, cook off/bake off contests, and more.

ABOUT THE OPPORUNITY/WORK

The Outpatient Supervisor of the Specialized Services for Youth department assumes responsibilities common to all supervisory positions as described in the Agency Manual; provides management and performs specific requirements of programs under departmental jurisdiction and assures orderly procedures for translating the Agency goals and values into practice. The Supervisor participates in development and monitoring of the program budget, accounts for and enhances quality services to individuals, and develops context for the enrichment and growth of staff assigned to all programs within that department. The Outpatient Supervisor of the Specialized Services for Youth department provides clinical and administrative supervision to Out-patient Therapists, case managers, and intake clinicians in the department. The Outpatient Supervisor of the Specialized Services for Youth department reports to the Associate Direct of Specialized Services for Youth.

Administrative and Program Management

• Partner with the Associate Director to provide program direction to assure that licensing requirements, requirements of the Michigan Mental Health Code and Medicaid Provider Manual and standards for accreditation by the Council on Accreditation of Services for Families and Children (COA) are met.
• Provide oversight and leadership to ensure that contractual obligations are fulfilled.
• Assist in modification of existing programs when indicated to meet individual, community and funder needs.
• Share in maintaining acceptable standards for quality of service provision within the limits of sound professional practice.
• Share in assurance that orderly systems are in place to respond to requests for prompt service delivery.
• Assist the Associate Director in the development of program budgets and ensure that the program stays within budget parameters.
• Provide administrative and/or clinical supervision and oversight to a combination of Outpatient Therapists, Outpatient Case Managers, and Intake Clinicians.
• Provide direct clinical services as deemed appropriate based upon referrals and caseload demands.
• Monitor scheduling, productivity and activities of all staff assigned to the department.
• Provide leadership to all program staff through supervisions, staff development, case consultation and department/unit meetings.
• Participate in leadership meetings with Associate Director, Treatment Services Supervisors and Next Level Leadership staff.
• Facilitate staff meetings to communicate administrative information, policies, procedures and concerns to staff and hear their concerns and needs and communicate discussion outcomes to department Associate Director as appropriate.
• Participate in meetings with program subcontractors, community groups and other partners as appropriate.
• Provide after hours on-call support to on-call therapist, rotating weeks with the other SSY supervisors.
• Actively participate in promotion of the integration of services across the Agency.
• Monitor intake data and prepare monthly reports to assess outcomes and program needs
• Analyze department data and reports and discuss with the supervisory team to inform decision-making and program improvements. 
• Collaborate with Day One Supervisors at all sites to support alignments with and progress towards agency goals.
• Engage in cross-program collaboration with agency supervisors to promote communication, coordination, and support.
• Assist with facilitating licensure supervision to al limited licensed staff within treatment services.

Personnel Administration and Team Building

• Interview, hire and on-board new staff.
• In conjunction with Human Resources and the Associate Director, participates in and supports staff development and training activities.
• Monitor staff compliance with personnel policy manual and Agency Policies.
• Develops teams at each site to achieve effectiveness and to resolve problems which may include but are not limited to the following issues: crisis calls, emergency situations, and individual complaints or grievances.
• Promotes and maintains superior performance of team members through participation in the evaluation process.

General Administration

• Supports and ensures compliance with agency policies and procedures.
• Evaluates service and service delivery methods.
• Responsible for incorporating principles of diversity, equity and inclusion in work processes and in job functions. Responsible for promoting a feeling of welcoming, belonging, and acceptance to all clients and staff.
• Other duties as assigned.

Community Relations

• Represents the agency in the community by participation in seminars, workshops, committees, and other arenas relevant to the agency.
• Promotes the agency position and programs to various related interest groups in the community.
• Participates in meetings with the Oakland Community Health Network, other Core Provider Agencies, and other community partners as appropriate.

Does this Describe YOU?

• Successful completion of the requirements of a master’s degree from an accredited school of social work or equivalent in related field such as psychology or guidance and counseling as appropriate to the needs of the particular position.
• State certification or licensure to the maximum level possible, commensurate with accrued experience and degree obtained (LMSW, LPC, LLP, LMFT).
• A minimum of five years of post-master’s experience in the examination, evaluation, and treatment of minors and their families.
• Demonstrated leadership, management and supervisory skills.
• Two years of previous supervisory experience related to the assigned responsibilities required.
• Selected candidates for this position must possess a sensitivity to the diversity of the agency’s service population including (but not limited to) differences of culture, race, religion, gender, sexual orientation and socioeconomic.
• Special abilities and skills necessary to perform the required tasks and that best meet the needs of the agency also will be considered. There may be some standards above that may be waived when compensating specifications or circumstances exist.