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Service Technician

Majestic Surfaces
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THIS POSITION SERVICES CHARLESTON, SC TO SAVANNAH GEORGIA.
CANDIDATES MUST BE ABLE TO TRAVEL DAILY TO SERVICE JOBS IN BROAD GEOGRAPHICAL AREA

We are looking for hard working, dedicated individuals looking to make a career with Majestic. 

The Service Technician is a full-time, hourly position.  The Service Technician’s purpose is to have an extremely high commitment to excellence and professionalism in that he/she will serve as a repair and installation adjustment expert and will work field to support installations challenges and warranty issues.  The Service Technician communicates with clients regarding their problems, as well as specific adjustments that need to be made, sometimes acting as a conflict manager with dissatisfied clients.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Makes field repairs on scratches, chips and stains.
  • Makes seam adjustments.
  • Make installation adjustments as needed and scheduled. May require a helper from time to time.
  • Modifies cutouts to accept new appliances, sinks, faucets, and accessories.
  • Does general troubleshooting of construction, renovation and installation issues.
  • Keeps finished areas meticulously clean and beyond reproach.
  • Communicates with clients who may sometimes be dissatisfied and ensures customer satisfaction before job completion.
  • Takes pictures to ensure we can accurately reflect the current / post adjustment situation.

QUALIFICATIONS

  • Possess a valid drivers license with an acceptable driving record that meets the minimum requirements of the company's insurance provider.  Majestic endorses all applicable State motor vehicle regulations relating to driver responsibility.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Organized and timely to ensure all scheduled appointments are achieved and maintained in a professional manner, including any follow-ups.
  • Build relationships with our builder warranty managers so that they understand our process and we are pro-actively building a positive relationship and outcomes.
  • Ability to converse with builders and clients in a professional manner and ensure a positive outcome that supports our vision of being the Most Professional Trade Partner.
  • The position will require the following physical activities on a regular basis; Stooping, crouching, reaching, standing, sitting, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, handling and repetitive motions.
  • Maintain a professional appearance and Majestic dress attire along with any safety requirements such hard hats.
  • The maximum amount of weight required to be lifted will be less than 100 pounds.
  • Position will be mobile and work mainly from Company vehicle to ensure maximum efficiency and effectiveness.
  • Ability to utilize laptop and phone camera to communicate effectively on scheduled jobs.
  • 3 to 7 years of construction and/or service experience.

Compensation & Benefits:

  • Compensation commensurate with candidate's experience and skills. 
  • Benefit program eligibility ­ medical, dental, life, disability, paid time off, and other supplemental voluntary benefits available. 

Majestic is an EOE. We conduct background checks, new hire and random drug testing.

MAJESTIC’S CORE VALUES
 

This position must understand, enforce, and emulate our core values at all times.

GROWTH - Creates opportunity for our team and company. Simple is smart and scale is utmost in our decisions.

OWNERSHIP - We think and act on behalf of the entire company, beyond just your own team or role. we never say "it's not my job."

TEAM - We wear our jerseys with pride and embrace our differences. We learn from and value     each other, as we seek success.

PARTNERSHIP - We build lasting partnerships with our clients, suppliers, trade partners and addresses.

REPUTATION – Our work is our signature and our signature is everything. We actively listen and adapt as we strive to lead.

OPTIMIZE - We understand our responsibility to be efficient. We seek to eliminate waste, embed sustainability, and optimize our processes.