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Community & Growth Operator (Contract to Hire)

Short Story
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Who We Are

Short Story is an award-winning, technology-powered retailer dedicated to petite women 5’4” and under. Our mission is to create a seamless shopping experience so millions of petite women can dress with effortless confidence.

We’re a fast-growing startup building the future of retail through data, customer feedback, and creativity. We’ve been featured in Forbes and Fortune and are backed by investors who believe in building the world’s next great consumer brand — thoughtfully, differently, and fast.

Our Values

✨ Transform Lives — We’re customer-first. Everything we build exists to give her confidence.

⚡️ Demand Excellence — We obsess over fit, finish, and the details others miss.

💪 Embrace Challenges — Obstacles are opportunities to invent better solutions.

💡 Think Differently — We love unconventional ideas and people who challenge defaults.

 

 

About the Role

We’re looking for a Community & Growth Operator, an early-career, creator-native generalist who wants to help build our organic growth engine. This role focuses on what paid can’t buy: community, culture, word-of-mouth, and retention.

This is not a traditional community manager or social media role. You won’t just post content or moderate comments. Instead, you’ll help turn customers into active members, members into creators, and creators into advocates while flexing across growth and marketing projects as needed.

Community is your primary goal, but you are someone who enjoys working across multiple functions. You might be hosting a Live one day, filming lo-fi content the next, helping on a shoot, or supporting a campaign launch. If you like variety, visibility, and learning by doing then this role is for you.

This role is ideal for someone early in their career who has an innate desire to connect with customers and create an environment of customer love. You’ve probably already built something such as a community, a TikTok, a club, a niche page, a side hustle and want to do it at a brand with real scale.

 

 

What You’ll Do

Build & Activate Community

  • Participate directly in our owned communities (like our Facebook Group)
  • Spark conversation, engagement, and member-to-member interaction
    Identify highly engaged members and help elevate them
     

Turn Customers into Creators & Ambassadors

  • Activate customers as content creators, advocates, and referrers
  • Support a small group of ambassadors and micro-creators
  • Provide prompts, frameworks, and light guidance for organic content creation
  • Track and surface top-performing community and customer content
     

Create Organic, Native Content

  • Film and edit short-form, lo-fi, organic video content (non-ad, non-polished)
    Appear confidently on camera for Lives, BTS, and community moments
  • Repurpose live and community moments into reusable content
     

Host & Support Live Programming

  • Assist with planning and hosting live events (digital and in-person)
  • Bring energy, presence, and authenticity to audience interactions
     

Experiment, Learn, Repeat

  • Participate in test-and-learn growth experiments
  • Track basic performance metrics and iterate quickly
    Learn what drives participation, sharing, and retention
     

Flex Across Marketing

  • Jump in as extra hands on shoots, campaigns, launches, or site updates
  • Support cross-functional projects as the team evolves

 

What Success Looks Like

  • K-Factor: Our viral coefficient (how many new users each existing user brings in).
  • $0 CAC: Your primary goal is to drive the Customer Acquisition Cost as close to zero as possible through organic channels.
  • Active Community Rate: The % of our users who engage with the brand/community weekly.
  • Consistent supply of organic, native content
  • A teammate who makes the entire Growth team move faster

 

What This Role Is Not

  • Not a social media scheduler
  • Not a passive moderator
  • Not a narrowly scoped specialist role

This role is for someone who enjoys ambiguity, experimentation, and ownership.

 

Who You Are

  • You’re a native creator. You grew up making content.  You have built a personal audience (5k+ followers on any platform) or have managed a community (50k+ Followers)
  • You’re a wizard with CapCut, Figma, and AI tools
  • You genuinely enjoy interacting with people and audiences
  • You’re comfortable on camera and don’t overthink perfection
  • You’re curious, scrappy, and excited by new challenges
  • You’ve built or grown something on your own (community, account, project, side hustle)
  • You like testing ideas, seeing what works, and iterating fast

You don’t need a perfect resume. We care more about what you’ve built than where you worked.

 

Why This Role Is Special

This is a Swiss-army-knife growth role designed for someone early in their career who wants real ownership, real exposure, and real learning. You’ll sit at the intersection of community, content, and growth. You’ll be helping shape how Short Story shows up in the world.

If you love tinkering, creating, building, and connecting people — this role was built for you.

The 90-Day "Trial" (Contract-to-Hire)

This position is a bit unconventional. We start everyone on a 3-month contract at a flat monthly retainer ($6,000). This is our mutual vibe check. In these 90 days, you’ll have creative autonomy to find our voice and begin laying the foundation for real community amongst our customers. If you move the needle, we move you to Full-Time immediately with a permanent salary. We’re rooting for you to own this.