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Final Filing Date:  March 24, 2026.

 

**Please do not apply on Handshake. Applications submitted via Handshake will not be received by DWR.  Online applications MUST BE submitted via https://calcareers.ca.gov/ .*

At DWR you will have the support of knowledgeable and helpful colleagues, robust training programs, and professional organizational memberships for your professional growth.  Our large organization provides an opportunity for a long and promising career full of growth and opportunity.  We hope you’ll apply for this great career opportunity.

Job Description and Duties

Customer Services Client Support Specialist who supports the South-Central Region Office use and control of the EndPoint Management Platform; expected to have and maintain a complete overview of the system, and the main goal is to ensure all systems are working together as efficiently as possible. Provides services and support related to the EPM system, including the hardware and software necessary to provide a reliable, secure, and well-performing client technology automated environment for the Department of Water Resources (DWR).  Monitor system health and perform site-specific risk mitigation activities as part of change/configuration management to ensure smooth implementation of and transition to new software delivery/packaging and configuration management automation capabilities. Sustain and provide configuration management, create, test, and distribute standard Windows OS, application packages, scripts, and batch programs. Perform client technology problem resolution and service delivery activities. Provide Level 3 support for client technology environment. Monitor and resolve customer problem tickets within SLAs. Monitor and complete customer service requests within defined service-level agreements. Collaborate with other Client Support Analysts and Division of Technology Services (DTS) technical and operational areas in the fulfillment of service requests and problem esolutions.  Administering Microsoft Systems Center Configuration Manager (SCCM), including imaging, patching, application deployment, configuration management, and upgrades.

You will find additional information about the job in the Duty Statement.

Position Details

Job Code #:  JC-510576

Working Title: Client Services Analyst

Classification: INFORMATION TECHNOLOGY ASSOCIATE

Salary Range:

$4,935.00 - $6,614.00 A

$5,424.00 - $7,270.00 B

$5,930.00 - $7,947.00 C

$6,521.00 - $8,740.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Shall Consider:

INFORMATION TECHNOLOGY SPECIALIST I

Salary Range: 

$6,513.00 - $8,729.00 A

$7,163.00 - $9,599.00 B

$7,864.00 - $10,537.00 C

# of Positions: 1

Work Location: Fresno  

Telework: Hybrid

Job Type: Permanent, Full Time

Contact Information:
Tina Tran
(916) 801-2351
tina.tran@water.ca.gov

For more information including detailed job duties, minimum qualifications, and how to apply, please go to https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=510576.

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