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Head Sommelier

GAIA USA LLC
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JOB DESCRIPTION

The Head Sommelier is responsible for leading and maintaining GAIA’s wine program while delivering an exceptional guest experience through refined and knowledgeable wine service. This role oversees wine selection, inventory management, and vendor relationships, ensuring the wine program aligns with GAIA’s culinary vision and service standards. The Head Sommelier works closely with management and the service team to guide wine service, provide expert recommendations, and enhance the overall dining experience.

 

RESPONSIBILITIES

Essential Functions

  • Oversee the development, organization, and maintenance of GAIA’s wine list, ensuring selections complement the menu and reflect the restaurant’s concept.
  • Provide expert wine recommendations and pairing guidance to guests and service staff.
  • Deliver professional tableside wine service including presentation, opening, and decanting.
  • Maintain in-depth knowledge of wine regions, varietals, vintages, and beverage offerings.
  • Manage wine inventory including ordering, receiving, storage, and stock rotation.
  • Monitor wine costs, inventory levels, and product performance to support cost-control initiatives.
  • Collaborate with the culinary and management teams to develop wine pairings and special offerings.
  • Train and mentor service staff on wine knowledge, service techniques, and menu pairings.
  • Ensure proper wine storage conditions and organization of cellar and service areas.
  • Monitor guest satisfaction and address questions or concerns related to beverage service.
  • Support smooth communication between the dining room, bar, and management teams.

Additional Responsibilities

  • Assist with beverage program development and participate in menu updates.
  • Conduct wine tastings and training sessions to maintain team knowledge and service standards.
  • Assist with special events, wine dinners, and promotional activities.
  • Report inventory discrepancies, maintenance issues, or safety concerns to management.
  • Maintain cleanliness and organization of wine storage and service stations.
  • Support colleagues during peak periods and assist with operational duties as required.
  • Attend all required trainings and demonstrate competency in assessments.
  • Perform other duties as assigned by management to support GAIA’s service excellence and operational goals.

 

PERSONAL COMPETENCIES

  • Shows integrity in all interactions and upholds GAIA’s values.
  • Demonstrates strong leadership, professionalism, and ethical judgment.
  • Communicates effectively across all levels of the organization.
  • Delivers consistent, high-quality service and supports team collaboration.
  • Maintains strong attention to detail and organizational discipline.
  • Adapts behavior to support operational and team needs.
  • Anticipates guest needs and strives to exceed expectations.
  • Handles feedback professionally and ensures timely resolution of guest concerns.

 

EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS

  • Prior experience as a Sommelier or wine program leader in luxury hospitality or fine dining strongly preferred.
  • Advanced knowledge of wine regions, varietals, and food pairings.
  • Professional wine certification (such as Court of Master Sommeliers, WSET, or equivalent) preferred.
  • Strong leadership and team training experience.
  • Excellent communication and guest service skills.
  • Ability to work efficiently in a high-volume, fast-paced environment.
  • Ability to stand and move for extended periods and lift up to 25 pounds.
  • Certification such as ServSafe or equivalent preferred.

 

PHYSICAL DEMANDS & WORKING CONDITIONS

Physical Requirements

  • Frequently required to stand, walk, and move throughout the dining room and wine storage areas for extended periods (up to 8–10 hours per shift).
  • Regularly required to reach, bend, stoop, and lift or carry items up to 25 pounds (such as cases of wine and beverage supplies).
  • Must be able to safely handle glassware and service equipment.
  • Manual dexterity and coordination required for opening, pouring, and decanting wine.
  • Ability to hear and communicate clearly in a busy environment.

Work Environment

  • Fast-paced fine dining environment with moderate to high noise levels.
  • Exposure to indoor and outdoor dining areas, varying temperatures, and occasional inclement weather.
  • Flexible schedule required, including evenings, weekends, and holidays.
  • Direct and frequent interaction with guests and service staff in a professional setting.

 

GAIA is an equal opportunity employer. We do not discriminate against any applicant or employee based on race, color, religion, sex, national origin, age, disability, or generic information. All qualified applicants will receive consideration for employment