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Introduction and description

TLDR: former and current staff say this is the most fun job they've ever had. You basically make people happy and play with snow.

You are the most important part of ensuring that Casey’s Snowballs is in business for years to come. Seriously. We believe that a business is the people who customers interact with. As a server, you’re the face of Casey’s Snowballs in the eyes of the people you serve.

We think that’s pretty profound and we expect you to take the role seriously. The impacts you make will affect everyone who currently works at Casey’s and everyone who will.

Not the standard introduction. We like to start with why at Casey’s, so that's why we start there.

You will primarily work from our location near Airport and 51st, and will occasionally work catering shifts as needed, which usually begin at our storefront. During a shift, you will make and serve snowballs, assist in preparing supplies and back-of-house duties, harvest ice, clean supplies or fixtures, and possibly other tasks yet to be determined.

Everyone at Casey’s crosstrains, meaning that we want the whole team to function without the need for a Chief Support (manager) to be present. We never know when people may not be able to work, so the whole team is redundantly trained so we can all respond better.

You don't have to love dad jokes to work here, but you will encounter them.

Term

We’re seeking both full-time and part-time availabilities. The position is seasonal and will end, most likely, in October. It will resume in February or March. We always hope staff return each year to work with us.

Compensation

  • You will be guaranteed $18 per hour worked. This is done by paying a base wage of $7.25 per hour plus tips. If base wage plus tips fail to equal $18 per hour, Casey’s will compensate for the difference. You will never earn less than $18 per hour.
    • Overtime is possible, but we try to avoid it because we don’t want to create burnout.
  • Casey’s operates a tip pool wherein eligible employees share tips based upon the number of hours worked by pay period. Catering tips are pooled separately from tips received at our storefront. This position is part of the tip pool.
  • Server training is paid at $15/hr without tips. There are other paid training or educational opportunities available.
  • See benefits below.

Our big company goals

Casey’s is trying to become a new model for how hospitality workplaces can better foster supportive and healthy workplaces for all stakeholders, including employees, suppliers, customers, and owners. We treat everyone with respect and dignity. We want to show the world that you can sell a simple product and be a great place to work and have a large positive impact on your community.

We are a proud and active member in Good Work Austin, an organization dedicated to supporting better workplaces in hospitality in Austin.
 

Benefits

  • We offer a bonus to all employees based upon hitting key business metrics.
  • Matching retirement plan.
  • Sick pay.
  • Subsidized mental health care.
  • Supportive and involved ownership.
  • Hands-on training.
  • Employee enrichment programming.
  • Paid financial literacy training.
  • Feedback on performance, not people.

We are also a great place to work because we’re real people ourselves and love what we do.

Job duties

You’re making snowballs and serving customers. This includes:

  • Eating snowballs.
  • Making the best snowballs in the world and serving customers.
  • Working in our kitchen and preparing syrups and supplies for service.
  • Harvesting block ice.
  • Communicating any repair needs to Chief Support.
  • Working with 1 or with up to 6 coworkers.
  • Maintaining a clean and organized work environment, inclusive of all Casey’s property.
  • Being organized, responsible, and independent.
  • Responding promptly in Slack and encouraging others to do so.
  • Participating in staff meetings and helping us reach bonus.
  • Sharing ideas and helping Casey’s grow.
  • Provide input on performance reviews for coworkers.
  • Accurately and honestly report your tips to Casey’s on your timecard.

Skills and requirements

  • Be kind and genuine.
  • Ability to complete repetitive tasks.
  • Able to coordinate days off with other staff.
  • Reliable transportation.
  • Smartphone with reliable service.
  • Authorization to work in the U.S.
  • Texas food handler.
  • Prompt communication habits.
  • Glass is half-full attitude.
  • Ability to stand and work for 5-7 hours at a time.
  • Be a people person.

We’ll teach you how to make snow. The second best part of the job is eating the mistakes and tests as you practice.

Equal Opportunity

We are an equal opportunity employer and actively seek to create a diverse workforce. The ideal candidate must be comfortable working with people from a variety of backgrounds, cultures, abilities, and lifestyles, and be welcoming to people of all races and ethnicities, as well as all LGBTQIA+ persons.

About us

Casey's is about joy and making people's day with shaved ice. Founded in 1996 we’re a family business located in the heart of Austin. We’re very focused on the family part of business and believe that there should be more than just a paycheck to work. We aim for meaning, joy, kindness, and mutual respect in how we interact with each other.