Patient Care Lead

The HRT Club  ·  Remote ·  Part-Time or Full-Time

About the Role

Want your first job to actually matter? At The HRT Club, you won't be reading from a script or counting down the clock. You'll be the human connection for women navigating real healthcare challenges — hormone therapy, prescription logistics, confusing insurance situations — and making sure they feel heard, helped, and never alone in the process.

This is a high-empathy, high-ownership role. If you're someone who naturally follows through, thinks on your feet, and genuinely cares about the people you talk to, this is the job for you.

What You'll Do

• Be a primary point of contact for members via phone and email (~200 interactions/week) — with warmth, patience, and real follow-through
• Own member issues start to finish — coordinate with prescribers, pharmacies, and internal teams until every issue is fully resolved
• Flag patterns and escalate clinical questions to our Medical Affairs team so nothing falls through the cracks
• Help members navigate billing, membership questions, and logistics with clarity and confidence
• Stay on top of HIPAA compliance and internal workflows — precision matters here
• Collaborate across teams to make the member experience feel seamless and supported

Why You'll Love This Job

• Mission-driven work — you're helping women get access to healthcare they've been told doesn't exist
• Real responsibility from day one — no shadowing for six months before you're trusted
• A small, close team where your ideas actually get heard
• Flexible remote work environment
• Room to grow as the company scales

What We're Looking For

You don't need years of experience — you need the right instincts. Here's what matters to us:

• You're a natural communicator — warm, clear, and professional even in tough conversations
• You finish what you start. "I'll follow up" actually means something when you say it.
• You stay calm under pressure and organized when things get busy
• You're curious and resourceful — you look for solutions, not excuses
• You have good judgment about when to handle something yourself and when to escalate
• Healthcare, patient services, or customer-facing experience is a plus — but not required
• Bachelor's degree in progress or completed (or equivalent experience)
• A genuine interest in women's health and healthcare access

About The HRT Club

The HRT Club is a women's health company on a mission to make hormone therapy accessible, affordable, and stigma-free. We combine telehealth, personalized care, and a deeply human approach to help women feel like themselves again — without the runaround of traditional healthcare.

We're growing fast and building a team of people who actually care. Sound like you? We'd love to meet you.

Apply directly through Handshake. We review every application personally.