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Digital Applications & Communications Coordinator

Jefferson County, MO - Government
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To Apply:

Please complete the online application found at www.jeffcomo.org Resumes are accepted as supplemental information only and will not be used as a substitute for the application, you must complete the application in full.

JOB SUMMARY

Digital Applications and Communications Coordinator

The position is responsible for optimizing and supporting the organization’s digital platforms, including enterprise applications, websites, A/V equipment, and communication tools. Serving as the central point of contact and project manager for digital communications and program infrastructure, this role ensures alignment with county objectives. Responsibilities include delivering effective digital communications, providing a seamless user experience, offering application support and administration, and advancing strategic digital initiatives that enhance organizational efficiency and engagement.

ESSENTIAL JOB FUNCTIONS

  • A/V Operations: Operate A/V equipment at meetings and trainings.
  • Digital Applications Management: configure, and maintain digital applications such as customer relational management systems (CRM), content management systems (CMS), marketing automation platforms, and communication tools.
  • Support liason: Serve as the primary support contact for digital platforms, troubleshooting issues and coordinating with vendors or IT teams, as needed.
  • System Administration: Maintain user accounts, permissions, workflows, integrations, and data quality across applications.
  • Project Leadership: Lead projects to ensure successful implementation or upgrades of software applications utilizing skills in project management, change management, documentation, and customer service.
  • User Enablement: Provide training or documentation to staff on using digital tools and platforms effectively.
  • Digital Content: Develop digital assets such as graphics, videos, and visual content using design tools.
  • Brand Consistency: Ensure consistent messaging and branding across all digital channels.
  • Website Management: Assist with maintaining the County website, making updates and advising on best practices for site improvements
  • Multimedia: Assist with multimedia content, including messaging for the County website and social media platforms.
  • Stategic Alignment: Identify and recommend new digital platforms and tools to enhance service delivery, streamline operations, and increase efficiency. Ensure departments establish and achieve strategic goals and initiatives that support effective governance and advance the County’s overall strategic objectives.
  • Goal Oversight: Ensures departments develop and achieve strategic goals and initiatives that support and enable effective governance and achievement of the County’s strategic goals and initiatives.
  • Liason: Acts a county administration liaison to departments. Promotes teamwork, information-sharing, and understanding of policies, procedures, and goals.
  • Media Support: Assists in press and media release preparation.

The individual in this role is expected to contribute to the team's efforts by completing other related tasks, as may be assigned.

EDUCATION AND EXPERIENCE – The following are the minimum education and experience required for the position. An equivalent combination of education, training and experience may be considered.

Education

  • Bachelor (Related Field)

Experience

  • 4-5 years previous relevant work experience is required.

 

Special Experience

  • Experience in digital communications, application support, web management, and/or a related role

Training Requisites

Certifications

Licensing

  • May require a valid State Driver’s License

SUCCESS FRAMEWORK. The following list of knowledge, skills, and abilities have been identified by our team as building blocks towards efficiency and effectiveness in this role.

  • Knowledge of departmental procedures, workflows, and regulatory requirements.
  • Skilled in clear, professional verbal and written communication.
  • Ability to maintain accuracy in processing, reviewing, and updating records.
  • Ability to protect confidential and sensitive information at all times.
  • Knowledge of proper recordkeeping, retention, and documentation standards.
  • Skilled in providing courteous, patient, and responsive customer service.
  • Ability to perform accurate and timely data entry across multiple systems.
  • Skilled in identifying and resolving problems or discrepancies.
  • Ability to stay organized and maintain structured work processes.
  • Ability to manage time effectively and meet deadlines.
  • Knowledge of Microsoft Office and related administrative software.
  • Ability to work collaboratively and contribute to team goals.
  • Skilled in analyzing information and drawing logical conclusions.
  • Ability to work independently with sound judgment.
  • Ability to multi-task and adjust to shifting priorities.
  • Strong attention to detail when reviewing and processing information.
  • Demonstrated professionalism in interactions, decisions, and conduct.

 

EQUIPMENT AND TOOLS commonly associated with the performance of the functions of this job.

Computer, monitors, Microsoft 365, Outlook, Adobe Creative Cloud, Copier, printer, computer, telephone, A/V equipment, project management software, Canva.

WORK ENVIRONMENT or atmospheric conditions commonly associated with the performance of the functions of this job.

  • Office environment within County administration building; frequent contact with public officials, staff, and visitors; occasional evening meetings or special events.
  • Many situations will require late evening hours; some situations will require early mornings.
  • May be required to work in confined spaces.

* PHYSICAL ABILITIES -The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Work requires the ability to sit, stand, walk for extended periods of time.
  • Work requires the ability to complete repetitive wrist, hand, and/or fine motor movement.
  • Work requires the ability to grasp, pull, push, and reach.
  • Work requires the ability to talk, hear, listen, and comprehend.
  • Work requires the ability to drive and/or operate mechanical equipment.
  • Work requires visual acuity of 20 feet or more, visual acuity of 20 inches or less, three dimensional vision, precise hand/eye coordination, the ability to identify and distinguish colors
  • Must be able to lift up to 50 pounds.
  • Work requires the ability to stoop, kneel, crouch, and/or crawl.

To Apply:

Please complete the online application found at www.jeffcomo.org Resumes are accepted as supplemental information only and will not be used as a substitute for the application, you must complete the application in full.