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Hospitality Internship

Charlotte Regional Visitors Authority
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HOSPITALITY INTERNSHIP

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

 

Job Summary

The Charlotte Regional Visitors Authority (CRVA) is seeking a dynamic, enthusiastic Hospitality Intern to participate in a rotational internship program across multiple departments within our venues. This hands-on experience is designed to provide college students with a comprehensive understanding of hospitality and venue operations, while contributing to the mission of promoting the City of Charlotte as a premier destination for visitors, events, and tourism.

 

Interns will gain exposure to the following departments:

  • Event Services
  • Customer Experience
  • Food & Beverage Operations
  • Sales & Business Development
  • Catering & Sales

 

Essential Job Duties:

  • Assist in the planning, setup, and execution of events across CRVA-managed venues.
  • Shadow department leaders and support daily operational functions.
  • Provide exceptional guest service and represent the CRVA brand positively at all times.
  • Support efforts that highlight Charlotte’s unique hospitality and tourism offerings.
  • Participate in venue walkthroughs, staff briefings, and post-event evaluations.
  • Contribute to reports, presentations, and team meetings as needed.
  • Work collaboratively with full-time and part-time staff, and CRVA external partners.
  • Perform administrative and on-site tasks as assigned throughout the rotation.

 

Learning Objectives:

  • Gain practical experience in large-scale venue management and hospitality operations.
  • Understand how different departments collaborate to deliver seamless guest experiences.
  • Learn how the CRVA supports tourism and economic development in Charlotte.
  • Develop communication, problem-solving, and customer service skills in a professional setting.

 

Education and Experience:

  • Currently enrolled in an accredited college or university program with studies focused in Hospitality, Sport Management, Tourism, Business, or related program.
  • Strong interest in event management, customer service, and the hospitality industry.
  • Excellent interpersonal and organizational skills.
  • Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
  • Ability to work both independently and in a team-oriented environment.
  • Passion for promoting Charlotte and contributing to its growing tourism sector.

 

Scope of Responsibility

  • This job has no budgetary responsibilities.

 

Supervisory Responsibility

  • There is no supervisory responsibility.

 

Physical Demands

  • Must be able to stand and walk for up to 6 hours at a time
  • Must be able to push carts up ramps (weight of 40 -50 lbs.)
  • Must be able to lift 35-40 lbs.

 

Work Environment:

  • Rotational assignments across indoor and outdoor event spaces.
  • Fast-paced, hands-on environment with exposure to live events and real-time challenges.
  • Professional attire required when interacting with clients, guests, or partners.
  • Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences
  • Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures

 

Travel Required

  • There is no travel required

 

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.