UHD - Desk Clerk - Currier Residence Hall (Open 24/7)

BASIC FUNCTION

Residence Education Desk Clerks assist in the day-to-day operations and provide excellent customer service at a residence hall front desk.  Residence Education Desk Clerks are expected to fulfill all duties outlined in six core concepts: Customer Service, Administrative Skills, Communication and Teamwork, Community Support, Safety & Security, and a commitment to creating a welcoming community.

RESPONSIBILITIES

Customer Service

• Serve as a building receptionist, greet residents and guests, and provide directions and assistance according to departmental expectations.  Answer phone and assist callers in a courteous manner and take detailed messages.
• Provide accurate information on and about campus resources to residents/customers and make referrals to Hall professional staff as appropriate.

Administrative Skills

• Assist in resident check in and check out processes as outlined by the department.
• Check out/in keys in keeping with departmental policies.
• Check out/in rental items and equipment provided by Hall association according to departmental policies.
• Complete all paperwork, audits, and assignments as directed.
• Sort mail, process packages, complete forwarding mail as instructed, and according to federal U.S. regulations and departmental procedures.
• Accurately communicate issues between residents and Hall professional staff including documenting work orders, concerns, and taking and relaying messages.
• Proficiently use computer systems including StarRez, Microsoft Teams, Microsoft Office Suite and group messaging.
• Complete special assignments that assist in Hall operations.

Communication and Teamwork

• Professionally communicate with desk staff, residents, parents, and guests of the building.
• Communicate accurate and detailed information with Hall professional staff in a timely manner.
• Accurately communicate information between desk shifts by utilizing desk logs and in person check in.
• Track and maintain shifts, report when you are unable to work in a timely fashion and communicate with team to find someone to cover your shift.
• Serve as a positive role model for desk team, hall team, and residents.

Community Support

• Process work order requests for staff/residents.
• Address inquiries and complaints from students and general public and refer to Hall professional staff as needed.
• Support the University Housing and Dining inclusive community statement 
• Conduct yourself in an honest, courteous, and professional manner at all times, showing respect for persons of all backgrounds, races, sexual or affectional orientation, gender identity, religion, abilities, etc.
• Report inappropriate behavior to Hall professional staff as appropriate.

Safety and Security

• Respond to crisis situations as trained in keeping with departmental policies.
• Oversee lobby and hall security.  Report all unusual incidents or violations to appropriate staff as trained.
• Monitor fire alarm panel and respond according to training procedures. Document response accurately in accordance to departmental policies.
• Monitor Fire computer and respond according to training procedures. Document response accurately in accordance to departmental policies.

QUALIFICATIONS

• Must be enrolled as a student at The University of Iowa (during academic year).
• Must be willing to work the following shifts: weekend, overnight, holidays, breaks, move-in/move out, finals week, and during various campus events.
• Excellent communication (verbal and written), organizational skills, and ability to promote a welcoming and respective environment.
• Reasonable experience in using computers and experience in handling multiple assignments, conflicting demands or priorities.
• Must be able to lift a minimum of 15 lbs.
• Must be able to maintain confidentiality of student information.
• Must attend in person training as assigned. Some online training may be required before start date.
• Must be in good conduct standing with The University of Iowa.

WORK HOURS

• This position is limited to up to 20 hours per week (320 hours per semester). May work up to 40 hours per week during break periods (spring, summer, fall and winter) as assigned.
• Currier Residence Hall is open 24/7, must have overnight and weekend availability and required to work shifts during a 24 hour period during break periods

TRAINING REQUIREMENTS

• FERPA
• Campus Security Authorities
• Minors on Campus
• Criminal Background Check upon hire