Technical Support Specialist

Technical Support Specialist 

Location: Orlando, FL (In-Office) 
Schedule: Monday – Friday 
Salary Range: $40,000 – $60,000 (based on experience) 

About the Role 

We’re a fast-growing, Orlando-based team supporting clients across a wide range of technology platforms. We’re looking for a Technical Support Specialist who’s organized, adaptable, and comfortable juggling multiple priorities while delivering accurate, dependable support. 

In this role, you’ll be a key part of our day-to-day support operations—helping resolve technical issues, supporting internal teams, and ensuring client environments remain stable and well-documented. This position is ideal for someone who enjoys hands-on troubleshooting, learning new systems, and being a reliable point of contact for both internal users and external clients. 

What You’ll Do 

• Provide in-office technical support for staff, including troubleshooting Windows-based systems 
• Monitor and manage incoming support requests through our ticketing queue 
• Triage, troubleshoot, and resolve technical issues in a timely and professional manner 
• Escalate issues when needed and coordinate with vendors or internal teams 
• Support and troubleshoot phone systems (experience here is a strong plus) 
• Assist with support related to: 
• High-Speed Internet Access (HSIA) 
• Internet circuits 
• Guest Room Entertainment (GRE) systems 
• Travel to client sites as needed to perform technical site surveys, assessments, and on-site support activities 
• Gather and document on-site findings (network layouts, equipment details, photos, cabling, etc.) to support project planning and troubleshooting 
• Participate in a rotating, limited on-call schedule, shared across a larger team to ensure coverage outside of standard business hours 
• Document issues, resolutions, and processes to help improve support workflows 

What We’re Looking For 

• Solid understanding of Windows-based systems and general desktop support 
• Strong troubleshooting and problem-solving skills 
• Comfortable working in a ticket-based support environment 
• Willingness and ability to travel periodically for site surveys and on-site support (travel frequency varies based on business needs) 
• Willingness to participate in a low-frequency, shared on-call rotation 
• Clear communication skills and a customer-focused mindset 
• Ability to work independently while collaborating with a team 
• Experience with phone systems (PBX, VoIP, SIP, etc.) is a big plus 
• Exposure to hospitality technology or multi-site support environments is a bonus, but not required 
• Valid driver’s license and ability to travel by car or plane when required 

Why Join Us 

• Be part of a growing company using innovative, AI-driven technology 
• Competitive salary based on experience ($40k–$60k) 
• Opportunity to gain hands-on experience across multiple technology platforms 
• Exposure to both remote support and on-site technical work 
• Collaborative team environment with room to grow your technical skillset 
• We offer a comprehensive benefits package that includes health and dental insurance, 401(k) matching, paid time off (PTO), and life insurance to support your well-being and future.