Customer Service Representative
Company Description
Simplay3 is an innovative company founded by a team with extensive experience in the toy and plastics industries, known for building renowned brands like Little Tikes and Step2. The company specializes in creating products that provide simple, clever, and visually appealing solutions for work and play. Simplay3 is dedicated to designing items that are easy to assemble and deliver long-lasting value. With a focus on customer satisfaction, the company aims to serve families and businesses with quality and durable products.
Role Description
The Customer Service Representative will be responsible for providing exceptional support to customers and addressing inquiries related to products, orders, and services. Day-to-day tasks include managing customer communications, processing orders, supporting shipping, resolving complaints, and maintaining accurate records of customer interactions. This is a full-time, on-site role located in Streetsboro, OH.
Qualifications
- Strong customer interaction skills including communication, active listening, and the ability to address inquiries effectively
- Proficiency in customer support systems and tools, as well as experience managing order processing and records
- Problem-solving and conflict resolution skills with a focus on delivering positive customer experiences
- Time management and organizational capabilities to handle multiple tasks and prioritize effectively
- Experience in a customer service role; familiarity with the retail or manufacturing industry is a plus
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- Ability to work well independently as well as part of a team
- Logistics experience and working within customer portals is a plus