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Data Analyst Intern - Customer Experience

EchoStar
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Job Description

 

Company Summary
 

EchoStar builds solutions that help families and communities stay connected. We’ll launch your career and empower you to change lives.

 

Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.


Department Summary
 

At EchoStar, hard work is rewarded with limitless opportunities. We’re looking at more than your education and previous work experience, we want individuals who are bright, energetic and ambitious. We believe the critical thinking skills you learn in college can be applied across a variety of business functions, regardless of your major. The opportunities at EchoStar will provide you with a potential fast track for career advancement. 

 

Our internship program is designed to give you comprehensive experience in the fast-paced world of wireless and technology industries. With hands-on field experience and business projects, you will get an in-depth look at how our business works and where you fit into it. Help us build our brand while we help you build yours.

 

Our interns partner with teams across EchoStar working to drive our latest game-changing innovation. Our internship is a 10 week, in-person experience that is paid hourly with eligible overtime. Interns are given a business project(s) to complete over the summer and present their results to leadership and their peers. EchoStar provides each intern with a manager to support them with the execution of their project.

 

All opportunities are located in Denver, CO unless otherwise stated.


Job Duties and Responsibilities
 

EchoStar has an exciting opportunity for a Data Analyst Intern - Customer Experience to support the Boost Mobile CXO team, you will dive into the world of Customer Experience (CX) and call center operations. You won’t just be crunching numbers; you’ll be helping us figure out why customers call us and how we can make their experience seamless. This role is perfect for a student who is curious about how data drives business decisions in a fast-paced telecommunications environment.

Key Responsibilities:

  • Reporting: Help maintain and update dashboards used by leadership to track call center performance
  • Data Exploration: Support the team in researching specific customer-impacting issues by querying large datasets to find trends
  • Operational Support: Leverage big data and AI tools to assess how business changes impact call volumes and agent workflows
  • Advance: Participate in development of new NLP based AI tools that enhance our understanding of call center operations


Skills, Experience and Requirements
 

Education and Experience:

  • GPA 3.3 or above
  • Currently enrolled in an undergraduate or graduate program, in a related field of study
  • Must have 60 credit hours completed by May 2026

 

Skills and Qualifications:

  • Strong interest in Customer Experience (CX) and telecommunications.
  • Fundamental SQL: Ability to write basic queries (SELECT, JOIN, WHERE) to pull data from databases
  • Analytical Curiosity: An interest in using AI tools or basic text-mining to categorize customer feedback and chat transcripts
  • Communication: Ability to take complex data and turn it into a clear, simple slide or summary
  • Detail-Oriented: A "detective" mindset—you enjoy digging into the "why" behind the data

 

Visa sponsorship not available for this role


Salary Ranges

Compensation: $18.00/Hour - $24.00/Hour
 

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.