Client Success Associate

About the job

Company Description

BuiltWorlds is a leading research, networking and conference platform, providing insights, reporting and conferences that focus on guiding business and technology leaders in the buildings and infrastructure sectors. BuiltWorlds has a network of more than 250 companies from over 25 countries, and its services are rooted in the belief that connection, innovation and informed decision-making leads to better business outcomes. Through focused research and accompanying analysis, a robust digital platform, and a growing schedule of educational programming, BuiltWorlds equips and enables its network of clients to navigate a dynamic and evolving industry landscape.

Role Description

The Client Success Associate is a high-touch, strategic role for a professional with a passion for technology and the built environment. This is not a traditional "success" position; you will serve as the primary advisor and concierge for our member firms. Your core focus will be to ensure they maximize the value of their membership through strategic onboarding, effective event participation, and aligning our technical resources with their specific business goals.

Key Responsibilities

● Strategic Onboarding: Lead new member firms through a comprehensive onboarding process. You will help them navigate our research portal, set up user licenses, and align their specific business goals with our Research Tracks (e.g., AI/ML, Robotics, Building Tech).

● Event Concierge & Integration: Act as the lead point of contact for member participation in BuiltWorlds summits and forums. This includes managing registrations, facilitating "Know Before You Go" sessions, and ensuring members are effectively integrated into networking circles and breakout sessions.

● Renewal Management: Own the full renewal lifecycle for your portfolio of accounts. You will conduct regular "member health" check-ins to ensure consistent engagement and demonstrate the ROI of their participation throughout the year.

● Membership Expansion & Upgrades: Identify opportunities to grow member accounts. You will recognize when a firm’s technological maturity or team size has outgrown their current tier and lead the process of upgrading them to higher-level enterprise or strategic memberships.

● Industry Advocacy: Act as a "translator" between member needs and our internal Research and Programming teams. Use your background to provide feedback on which emerging technologies are resonating in the field.

Qualifications

● Bachelor’s degree or equivalent

● 1–3 years of experience in a professional environment

● Exceptional verbal and written communication skills. You must be comfortable presenting to and advising executives and innovation leaders.

● Strong organizational skills with the ability to manage multiple event registrations, renewal dates, and onboarding schedules simultaneously.

● A strong aptitude for technology, capable of understanding and articulating complex topics and aligning them with a member's business goals.

● Business acumen with a proactive, growth-oriented mindset focused on identifying and securing membership expansion opportunities.

Additional Qualifications that are a Plus:

● Knowledge of or experience in the Architecture, Engineering and Construction industry ● Experience working with CRM systems such as HubSpot

● Experience working with WordPress

● Experience working in digital-first and/or startup companies.

Candidates who do not meet all listed qualifications but possess relevant skills and experience are encouraged to apply. BuiltWorlds values potential and a willingness to learn.

Why Join BuiltWorlds?

● Influence: You will be at the center of the construction technology ecosystem, interacting with the companies building the future of the world.

● Growth: Opportunity to pivot your field experience into a strategic, tech-focused career path.

● Community: Work in a fast-paced, collaborative environment in the heart of Chicago with a team dedicated to industry transformation.

Benefits:

● Medical insurance

● Vision insurance

● Dental insurance

● 401(k)

● Paid Time Off

● Commuter
 

BuiltWorlds is very proud to lead the industry in efforts to promote diversity. We welcome and encourage people of all backgrounds to apply. We commit not to discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.