Market Development Representative
Role Overview
The Market Development Representative (MDR) is responsible for creating market activity, generating opportunities, and closing standard deals. This role is primarily field-based, focusing on building awareness, driving new business, and feeding higher-value opportunities to the appropriate account owners. The MDR helps the organization expand its presence while protecting margin and ensuring clean handoffs.
Key Responsibilities
Market Activity & Account Penetration (75% of time)
- Conduct field visits, in-person meetings, and customer touchpoints
- Reactivate dormant accounts and maintain visibility in the market
- Promote spiffs and special product promotions
- Drive brand awareness and customer engagement
Opportunity Identification & Handoff (10-15% of time)
- Identify potential for higher-margin products or expanded offerings
- Route opportunities to SAEs (strategic accounts) or ISEs (admin/account growth) as appropriate
- Ensure handoffs are clean, complete, and documented
Simple Deal Closing (10% of time)
- Close standard-priced deals independently
- Adhere to pricing guidelines; escalate any deviation requests
- Drive quick wins to build credibility and momentum
Admin & Reporting (≤5% of time)
- Submit call/activity reports to verify field activity
- Track simple deal closes and handoffs
- Maintain accurate customer information
Success Metrics
- Verified activity in the field (call reports, visits, events)
- Number of opportunities identified and properly handed off
- Simple deals closed successfully
- Participation in spiffs and product promotions
Qualifications
- Entry-level or early-career, ideally 0–3 years in sales or field role
- Comfortable in the field with strong interpersonal skills
- Motivated, self-starter with a focus on activity and results
- Ability to follow pricing guidelines and escalate deviations
- Collaborative and coachable; potential to advance to SAE
Career Path
- MDRs feed into Strategic Account Executive (SAE) roles for high performers
- This role is designed for early-career growth, with high activity exposure and mentorship opportunities