Domestic Support Specialist
Domestic Support Specialist
locations
Pontiac, Michigan, United States
time type
Full time
posted on
Posted 3 Days Ago
time left to apply
End Date: March 18, 2026 (11 days left to apply)
job requisition id
JR-0000207
Overview & Benefits
Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.
When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.
For more information about Oakland County benefits and employee perks, please visit:
https://www.oakgov.com/government/human-resources/benefits/new-hire
General Summary
$60,990- $81,714
This position is hybrid.
Do you enjoy helping families navigate complex situations while balancing legal requirements and collaboration? In this role, you’ll play a key part in supporting the child support process by reviewing cases, facilitating mediation, and helping parties reach fair and compliant outcomes. Your work will directly impact families by ensuring child support orders are accurate, enforceable, and responsive to changing circumstances.
What You’ll Do
• Respond to requests for modification and enforcement of child support orders under general supervision
• Obtain, review, and evaluate financial and case-related information from involved parties
• Schedule, facilitate, and conduct mediation conferences to help parties reach agreements
• Prepare settlement agreements and consent orders for review and approval
• Receive, research, and respond to mail, inquiries, and case-related questions
• Conduct legal research as needed to support case resolution
• Use countywide and department-specific software systems to document actions and manage caseloads
Why You’ll Love It
• You’ll make a meaningful impact by helping families resolve sensitive and important matters
• The role offers a blend of legal analysis, mediation, and problem-solving
• You’ll work in a structured yet collaborative environment with clear procedures and guidelines
• Every day brings variety, with opportunities to apply judgment, communication skills, and attention to detail
Minimum Qualifications
EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES
REQUIRED MINIMUM QUALIFICATIONS
1. Possession of a certificate or degree sanctioned by the American Bar Association as a Para‑Legal or Legal Assistant; AND
2. a. Have one (1) year of full‑time work experience as a para‑legal or legal assistant; OR
b. Have one (1) year of full‑time work experience in a social service agency or related field, in a professional or para‑professional capacity.
NOTE: A Bachelors Degree in law, social science, human services or a closely related field may be substituted for Para-Legal or Legal Assistant Certificate.
3. Pass the complete examination, including the employment medical, established for this class.
4. Successfully complete the six month probationary period.
ESSENTIAL DUTIES AND RESPONSIBILITIES
WITHIN THE GENERAL CLASS
Responds to requests to modify child support orders. Determines jurisdiction, gathers, verifies and evaluates parties' financial information including wage and tax return records, and utilizes the Michigan Child support formula to produce a recommendation regarding appropriate child support levels.
Schedules and conducts mediation conferences between parties and/or their attorneys to attempt to reach a mutually agreeable modification of support. Drafts any resulting consent orders.
Reviews Friend of the Court case records to determine if there is a need for enforcement of support orders. Researches case information, determines appropriate enforcement strategy, and initiates action such as notice of arrearage, show cause hearing, garnishment, lien on property, and professional or driver’s license suspension.
Pursues child support collection efforts such as income tax refund intercepts and workers compensation intercepts where appropriate.
Answers questions and provides information regarding child support issues to the general public, attorneys, and other county, state and federal agencies.
Receives and responds to mail. Determines the appropriate responses and dictates letters and/or memos or reroutes mail to other persons with appropriate instructions as necessary.
Researches legal issues as needed.
Utilizes current county-wide and/or department specific software to complete assignments.
WITHIN THE MEDICAL SUPPORT AREA
Responds to requests from clients to interpret and clarify appropriate amounts of medical support to be
provided based upon court order stipulations.
Responds to requests to establish or modify medical support orders. Determines jurisdiction, gathers, verifies
and evaluates parties' financial information including wage and tax return records, and uses the Michigan Child
support formula to produce a recommendation regarding appropriate medical support levels or responsibility
for coverage.
Reviews court orders, medical bills and insurance coverage statements to determine if court orders are being
followed regarding medical support for dependent children.
Notifies parties of non-compliance and provides due dates by which further action will be taken if payments
are not received.
Schedules and conducts pre-hearing conferences between parties to attempt to reach a settlement prior to a
Show Cause Hearing and drafts any resulting consent orders.
Attends Show Cause Hearings and presents case information and recommendation to the Referee.
Answers questions and provides information regarding medical support issues to the general public, attorneys,
and other county, state and federal agencies.
Utilizes current county-wide and/or department specific software to complete assignments.
WITHIN THE INTERSTATE AREA
Responds to requests to modify and/or enforce interstate child support orders between the State of Michigan
and other states. Determines which state has primary jurisdiction and the controlling court order to pay child
support when more than one court order has been issued.
Receives, reviews, evaluates and registers documentation to establish an interstate child support order within
the State of Michigan and outside the State of Michigan.
Gathers, verifies and evaluates parties' financial information including wage and tax return records, and
determines the appropriate amount of child support based upon guidelines of the state with primary
jurisdiction.
Reviews Friend of the Court case records to determine if there is a need for enforcement of support orders.
Researches case information, determines appropriate enforcement strategy, and initiates action such as notice
of arrearage, show cause hearing, garnishment, lien on property, and professional or driver’s license
suspension.
Schedules and participates in mediation conferences between parties and/or their attorneys to attempt to reach a
mutually agreeable modification of support. May draft resulting consent orders.
Pursues child support collection efforts such as income tax refund intercepts and workers compensation
intercepts where appropriate.
Answers questions and provides information regarding interstate child support issues to the general public,
attorneys, and other county, state and federal agencies.
Utilizes current county-wide and/or department specific software to complete assignments.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS
Ability to communicate to accurately convey information.
Ability to perform mathematical calculations.
WORKING CONDITIONS
Work is performed in a typical office environment.
May encounter people who could become confrontational.
IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.
ADDITIONAL DESIRABLE QUALIFICATIONS
Have 45 college credits or an Associate’s degree.
Considerable ability to make general decisions in accordance with departmental policies and procedures.
Considerable ability to follow complex oral and written instructions.
Considerable ability to conduct effective personal interviews.
Considerable ability to perform mathematical computations.
Knowledge of legal research methods.
Reasonable ability to utilize current word processing, spreadsheet, database, e-mail and Internet software.
Additional Minimum Qualifications
Union*
BU93- United Auto Workers (UAW) Local 889:Circuit Court Non-Supv (UAW)
*If applicable
EEO Statement
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Inclusion Statement
Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.