Customer Success & Growth Manager

About Straunt LLC

Straunt LLC builds AI-powered business systems across multiple industries.

We design automation and intelligence systems that help businesses improve growth, engagement, and operational efficiency.

Customer Success at Straunt is not just support — it is data-driven revenue management powered by AI insights.

Role Overview

We are hiring a Customer Success & Growth Manager who wants to learn how AI, automation, and data intelligence can drive retention and revenue expansion.

You will work directly with leadership to:

• Manage structured onboarding processes
  
   
• Monitor account health using data-driven signals
  
   
• Leverage AI-powered insights to identify churn risks
  
   
• Build scalable customer success frameworks
  
   
• Participate in designing AI-assisted client intelligence systems
  
   

This role is ideal for someone who wants to combine:

Customer Success + Data + AI Exposure + Business Growth Strategy

You are not expected to have deep technical knowledge — but you must be curious and willing to work with AI-driven tools and structured analytics systems.

What You’ll Be Learning & Building

• How to design structured onboarding playbooks
  
   
• How to build account health scoring models
  
   
• How to analyze engagement metrics
  
   
• How to identify churn signals using AI dashboards
  
   
• How to support AI-driven customer communication workflows
  
   
• How to build scalable retention systems across multiple brands
  
   

You will gain exposure to:

• AI-based sentiment analysis
  
   
• Usage analytics frameworks
  
   
• Revenue retention modeling
  
   
• Automated client intelligence reporting
  
   
• Cross-functional AI-powered workflows
   

Core Responsibilities

Onboarding & Activation

• Drive structured onboarding for new clients
  
   
• Ensure milestone completion
  
   
• Reduce time-to-value
  
   
• Improve activation rates
   

Account Intelligence & Monitoring

• Track engagement metrics and usage data
  
   
• Maintain account health scoring
  
   
• Use AI-powered dashboards to identify churn risks
  
   
• Document insights systematically
   

Growth & Expansion

• Identify upsell opportunities using data signals
  
   
• Conduct performance review calls
  
   
• Support renewals and expansion discussions
  
   
• Contribute to net revenue retention goals
  
   

AI-Augmented Client Management

• Use AI tools to analyze communication trends
  
   
• Support churn prediction workflows
  
   
• Participate in improving automated success monitoring systems
  
   
• Work alongside AI Intelligence systems built internally

Required Background

• 3–4 years prior professional experience in:
  
  
  • Account Management
    
     
  • Operations
    
     
  • Business Development
    
     
  • Client-facing corporate roles
    
     
• Strong communication and structured thinking
  
   
• Comfortable working with data dashboards
  
   

Preferred:

• MBA or Master’s degree (completed or in progress)
  
   
• Interest in AI, automation, and data-driven systems
   

What Makes This Role Unique

You will not just manage accounts.

You will help build AI-assisted customer intelligence systems that scale across brands.

This role provides exposure to:

• Growth strategy
  
   
• AI-enabled retention models
  
   
• Data-driven decision frameworks
  
   
• Multi-brand account management systems
   

Growth Path

This role can evolve into:

• Senior Customer Success Lead
  
   
• Growth & Retention Strategy Manager
  
   
• Client Intelligence Systems Lead
  
   
• Multi-Brand Revenue Manager
  
   

Compensation growth tied to:

• Retention performance
  
   
• Expansion revenue
  
   
• Process ownership
  
   
• System-building contribution
   

Location & Eligibility

• Dallas, TX (Onsite required)
   
• OPT eligible candidates welcome

Interested candidates please send your applications with resume to hr@straunt.ai