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Quality Improvement Intern

The Children's Center
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Job Title: Quality Improvement Intern

Dept.: Quality & Compliance

Reports to: Quality Improvement Analyst

 

Children’s Center of Wayne County (TCC) The Children’s Center, founded in 1929, provides evidence-based clinical therapy to children who deal with mental, behavioral, emotional, intellectual, and developmental health and educational challenges or may have experienced trauma.

 

School + Community-Based Partnerships: We partner with K-12 schools and community organizations that serve children to provide clinical therapy, counseling, psychological services, and psychiatric evaluations, treatment & interventions.

 

Child Welfare: In addition to the clinical therapy programs offered, The Children’s Center places children in licensed foster homes, and supports them throughout their time in the child welfare system.

 

Child Well-being + Family Success: We operate an onsite family success center that promotes child-wellbeing and offers children and youth from all walks of life to access relevant mental health crisis prevention and child abuse and neglect prevention services.

 

Advocacy: We champion child and youth well-being for those experiencing poverty-related issues, those within the child welfare system, and those in need of evidence-based, clinical therapy.  

 

TCC’s mission is to help children and families shape their own futures. If as many children as possible, and their families can easily access comprehensive, evidence-based, clinical therapy that is integrated into and supports their everyday lives then, children will experience an improved quality of life where they have a true sense of agency and empowerment in their lives. 

 

We embrace and demonstrate a set of Core Values as the foundation of our culture. They define how we do what we do, and what we value in our work with each other and our community. Daily demonstration of these values, in mindset and behavior, is required to be successful as a TCC team member.

 

  • Dedicated-We are devoted, dedicated and always willing to pitch to accomplish our mission.
  • Passionate-We are passionate about what we do and helping the people we serve.
  • Accountable-We do what we say and accomplish all aspects of our responsibilities.
  • Can Do Attitude- We approach our responsibilities with a positive attitude.
  • Respectful- We always treat co-workers, donors, children and families with the utmost respect, courtesy, and patience.

 

Job Summary

The Quality Improvement Intern will support the Quality & Compliance Department by assisting with data collection, basic analysis, survey administration, and other administrative tasks that contribute to organizational quality initiatives. This role is ideal for students pursuing degrees in public health, social work, data analytics, business, or related fields who are looking to gain hands-on experience in quality improvement within human services.

Job Requirements

  • Currently, enrolled in a degree program in Public Health, Data Analytics, Social Work, Public Administration, Business, Human Services or related field.
    • SW Students will not accrue hours towards official BSW/MSW degree
  • Foundational knowledge of Microsoft Excel (sorting, filtering, charts, basic formulas).
  • Strong organizational skills and attention to detail.
  • Interest in data, quality improvement, and/or human services.
  • Good written and verbal communication abilities.
  • Ability to work independently, ask questions, and collaborate with teams.

Intern Requirements

  • DHHS Clearance
  • Results of Current TB Test
  • Completion of satisfactory background check required

Essential Functions

Data Support & Reporting

  • Assist with collecting, organizing, and preparing data for internal quality reports.
  • Utilizing Electronic Health Care Records for investigation and research.
  • Create basic charts, tables, and summaries under the direction of the Quality Improvement Analyst.
  • Help ensure data accuracy by completing data entry, data checks, and documentation reviews.

 

Client Experience & Survey Administration

  • Support administration of client satisfaction and follow up surveys through SurveyMonkey and Microsoft Forms.
  • Assist in monitoring survey response rates and compiling feedback summaries.
  • Help brainstorm strategies for increasing survey participation across programs.

 

Program & Compliance Monitoring

  • Support internal chart review processes by gathering documentation, completing checklists, and organizing results.
  • Help track policy updates and organize materials in the internal policy library

 

Meetings & Collaboration

  • Attend and participate in quality-related meetings when appropriate.

 

Physical & Logistical Requirements

  • Ability to perform administrative tasks on a computer for extended periods.
  • Ability to lift up to 10 lbs. occasionally (e.g., files or printed materials).
  • Must meet TCC background check requirements.
  • Reliable transportation.

 

Learning Outcomes

By the end of the internship, the student will gain experience in:

  • Understanding quality improvement processes within human services.
  • Basic data analysis, visualization, and reporting.
  • Support of compliance workflows and survey administration.
  • Working within large cross-departmental teams.

Other

  • Attend supervision meetings with assigned supervisor weekly or bi-weekly.
  • Participate in training and professional development opportunities.
  • Perform additional duties and project support as assigned.