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IT Desktop Support Technician

City of Palm Beach Gardens
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Do you want to be a part of the team that makes the City of Palm Beach Gardens the signature place to live, learn, work and play? We provide world class services, parks, community centers, athletic fields, golf, tennis and pickleball, and public safety.  This can only happen when the best, brightest, talented, and committed individuals work for our City.  We encourage like-minded individuals to apply to join our culture of excellence as part of our team!  Come join our family!

Summary

This position performs technical computer maintenance, network administration, hardware and software support for a Microsoft (MS) Windows network.

SUPERVISION RECEIVED:
This position is supervised by the Assistant Information Technology Administrator.

SUPERVISION EXERCISED:
None

Essential Function Duties and Responsibilities

 

  • Primarily responsible for providing first tier support to all users of the City’s computer network
  • Assists in the support of the city’s network helpdesk
  • Assists in the distribution, maintenance, and disposal of all city computer equipment
  • Assists with the daily administration of MS Servers and VMware
  • Assists in the administration of MS Office 365
  • Assists in the administration of city’s Storage Area Network (SAN)
  • Prioritizes daily tasks for optimal network performance
  • Provides input to determine network hardware and software requirements
  • Maintains inventory of all computer equipment
  • Maintains twenty-four-hour contact and availability for emergency situations as needed
  • Performs any other related duties as required or assigned

PERIPHERAL DUTIES:
 

  • Ability to participate on committees and special projects as needed
  • Ability to work a flexible schedule as department needs require
  • Ability to operate a City vehicle as department needs require

 

Minimum Qualifications

 

  • High School Diploma or G.E.D. required; Associates Degree in a computer related field preferred, and
  • One (1) year experience administering a MS Windows network, and 
  • Experience troubleshooting, maintaining, and supporting all aspects of computer hardware and software
  • Microsoft Certified Technology Specialist (MCTS) - Active Directory and Network Infrastructure preferred
  • VMware Certified Professional (VCP) preferred
  • Any related combination of training and experience

 

Special Qualifications/Preferences

 

  •  Valid State of Florida Driver's License with a clean driving record