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Child Support Specialist

Florida Department of Revenue
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The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs payment processing for child support cases and is an excellent fit for critical thinkers with a financial background. If you enjoy working with financial information and problem solving, this may be the position for you. Your duties would include:

  • Initiating and responding to requests
  • Analyzing and completing financial activities
  • Coordinating with internal and external partners
  • Researching and resolving case issues
  • Gathering information and analyzing case data to determine next steps
  • Assisting customers
  • Interacting with financial services providers, other states, employers, and other business partners
  • Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:  

  • Experience processing information using a computer system.
  • Experience conducting research and analyzing information to make decisions. *
  • Experience communicating with others to gather information. *
  • Experience working in a financial environment or completing monetary transactions.

SUBSTITUTIONS:

  • * Relevant education may substitute on a year for year basis of the required experience.

PREFERENCES:

  • Preference will be given to candidates with Payment Processing and Fund Distribution experience.

SPECIAL NOTES:

  • This is a full-time position, standard workday of 8am – 5pm, Monday through Friday.
  • This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
  • Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. 
  • Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. 
  • Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.
  • Gaps of employment of 6 months or more must be addressed on the application.
  • Applicants who do not provide all necessary information may not meet the requirements for this position.

SALARY: $38,760.36 - $45,004.08 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.