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IT Support Specialist

Top Prospect Group
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Love solving problems and supporting people? Step into a role where you re the trusted expert clients rely on.

 

Full Time

Contract to hire

MSP Experience

$50-60K plus benefits

Technical Support, customer service, remote support, vendor relations

 

We re looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you ll serve as the frontline of support troubleshooting issues, guiding clients through solutions, and strengthening long-term relationships.

 

What You ll Do:

  • Provide responsive, high-quality remote IT support via phone, email, and remote tools.
  • Deliver excellent customer service and build trust with clients.
  • Troubleshoot issues, escalate when needed, and follow through to resolution.
  • Support end-user training and ensure customer satisfaction.
  • Collaborate with internal teams, vendors, and partners to stay updated on technologies.
  • Uphold company values, culture, and cybersecurity requirements.
  • Identify improvements on procedures and practices
  • Escalate application issues to vendors.\

 

What You Bring:

  • Strong communication and customer service skills.
  • Ability to multitask in a fast-paced environment.
  • Professionalism, empathy, and a solutions-oriented mindset.
  • Comfort working independently in a remote role.