Desktop Support Technician
Take the next step in your support career and work on the complex systems and infrastructure challenges that truly test your technical depth.
Contract-to-hire
$70-78K
On-site in MA
Desktop support, network troubleshooting, level 2 support, windows, ticketing systems, hardware support, software support, O365
Overview
The Tier 2 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. This role focuses on advanced troubleshooting, system maintenance, and ensuring stable IT operations across hardware, software, and network environments.
Key Responsibilities
- Resolve escalated issues involving operating systems, applications, and network connectivity
- Perform advanced diagnostics and root cause analysis
- Support Windows and/or Linux systems, including patching and updates
- Troubleshoot hardware, software, and peripheral devices
- Document solutions and contribute to knowledge base articles
- Assist with basic infrastructure or data center support as needed
Qualifications
- 2–5 years of IT support experience
- Strong knowledge of Windows/Linux and networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems and incident management
- Strong analytical and communication skills
- Bachelor’s degree or relevant certifications (CompTIA, Microsoft) preferred