Customer Operations and Strategy Associate

Title: Customer Operations & Strategy Associate (possible Chief of Staff)
Company: C&W Appliance Service
Location: Dallas-Fort Worth, TX
Compensation: $50,000 – $60,000 + performance-based growth to $75K+

About the Role

We are hiring a Customer Operations & Strategy Associate to work directly with the CEO and leadership team to help scale one of the fastest-growing appliance service companies in Texas.

This is not a typical “customer service” role.

You will sit at the center of our business—owning customer experience, supporting operations, and contributing to strategic initiatives including automation, AI tools, and growth projects.

If you want a role where you can learn how a business actually runs (and grows), this is it.

 What You’ll Do

Own customer communication: schedule service calls, coordinate technicians, and ensure a seamless experience

Act as the “control tower” for daily operations across technicians, customers, and internal teams

Identify inefficiencies and help improve dispatching, routing, and customer workflows

Support leadership on special projects (AI tools, automation, reporting, process improvements)

Help build dashboards and track key business metrics (performance, revenue, service quality)

Contribute ideas to improve customer experience and operational efficiency

 What Makes This Role Unique

Direct exposure to the CEO (Harvard + Harvard Business School) and leadership team

Opportunity to work on AI and automation initiatives inside a real operating business

Fast learning curve across operations, customer experience, and business strategy

Clear path to grow into roles in operations, analytics, or management

Who We’re Looking For

Recent graduate (or 0–2 years experience)

Highly organized and detail-oriented

Strong communicator (comfortable on phone + email)

Curious and proactive—likes solving problems and improving systems

Interested in business, operations, or entrepreneurship

Comfortable working in a fast-paced, team-oriented environment

What Success Looks Like

Customers have a smooth, professional experience from first call to job completion

Technicians are efficiently scheduled with minimal downtime

Problems are identified early and solved quickly

You begin taking ownership of projects beyond day-to-day operations

Growth Path

Top performers in this role have the opportunity to grow into:

Operations Manager

Customer Experience Lead

Business Analyst / Strategy roles

About C&W Appliance Service

C&W Appliance Service is a leading service provider for high-end residential appliances (Sub-Zero, Wolf, Cove, and more) across Texas.

We are known for:

Best-in-class customer satisfaction

Rapid growth and operational innovation

A team that takes pride in doing things the right way