Dental Front Office Assistant

Dental Front Office Assistant

Be the welcoming face of a patient-centered dental practice

We are looking for a friendly, organized, and detail-oriented Dental Front Office Assistant who enjoys helping people feel comfortable and cared for. This role is perfect for someone who thrives in a fast-paced environment, communicates with confidence and compassion, and takes pride in delivering an exceptional patient experience from the first phone call to the final checkout.

 Key Responsibilities

• Welcome every patient with warmth and professionalism, creating a positive first impression
• Check patients in and out efficiently while ensuring accurate records and documentation
• Schedule appointments to optimize patient flow and support timely care
• Answer phones promptly and courteously; address questions and route calls appropriately
• Send reminders and perform recare outreach to support continuity of care
• Present treatment plans clearly and compassionately, helping patients understand their care
• Review insurance benefits, financial options, and payment arrangements
• Communicate effectively with patients, team members, and insurance providers
• Follow up on unscheduled or pending treatment to improve patient health outcomes and case acceptance
• Encourage patient engagement through reviews and positive social media participation (with consent)
• Maintain organized administrative workflows to support an efficient daily schedule

 Qualifications

• Prior experience in a dental front office, patient coordinator, or treatment coordinator role preferred
• Working knowledge of dental terminology, procedures, and insurance processes
• Experience with dental practice management software (Dentrix Ascend preferred)
• Strong communication and customer service skills with a compassionate, patient-first approach
• Excellent organizational and multitasking abilities in a fast-paced setting
• Reliable, team-oriented, and positive professional attitude