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SMA Program Internship

South Memphis Alliance (SMA)

Reports To: Administrator
Direct Supervision Provided By: Education Specialist
Work Schedule: Monday–Thursday (Schedule determined at onboarding)

Core Responsibilities

Administrative & Operational Support

  • Answer phones and greet participants and community members professionally
  • Assist with filing, data entry, and maintaining organized records
  • Support case documentation and assist with case notes under supervision
  • Maintain confidentiality and compliance standards
  • Assist with tracking participant data and program outcomes

Direct Service & Case Support

  • Assist with participant intake and follow-up
  • Support case management services and individualized goal planning
  • Observe and/or co-facilitate:
    • Financial Literacy Classes
    • Life Skills Workshops
    • Sexual Health & Overall Wellness Education Sessions
  • Assist in preparing curriculum materials and participant packets

Resource Room & Community Engagement

  • Support operations of the SMA CARES Resource Room, including:
    • Organizing and distributing baby items and feminine hygiene products
    • Assisting families with accessing essential resources
  • Support the Social Suds Resource Center and Laundromat, including:
    • Stocking books, condoms, hygiene supplies, job listings, and resource materials
    • Assisting participants utilizing the space
  • Support the Community Computer Lab by:
    • Assisting participants with job searches, resume access, and online applications
    • Maintaining an organized and welcoming technology space

Outreach & Events

  • Participate in weekly community outreach efforts
  • Support community events and workshops
  • Assist with event setup, participant engagement, and follow-up