Operations Manager - Tennis & Pickleball Center
Summary
Through exceptional communication, leadership, and relationship building skills, this position independently and creatively innovates, leads, and manages complex departmental functions with minimal direction to complete assigned responsibilities for a diverse community. Additional responsibilities include organizational development, event management, fiscal budgeting and control, strategic marketing, revenue production, programming, staff utilization, project management, long-range planning, and the safe operation and coordination of facilities.
The Tennis & Pickleball Center Operations Manager works directly with the Tennis Director on all daily operations of the facility, ensuring courts and amenities are safe, clean, organized, and fully operational. This role supervises staff, manages scheduling, and delivers high-quality customer service to drive member satisfaction and engagement. The Operations Manager oversees leagues, lessons, clinics, tournaments, and special events, ensuring strong participation and well-executed programming. Responsibilities include managing food & beverage and catering operations, as well as pro shop retail functions such as inventory control, merchandising, sales, and vendor coordination. This position develops and implements revenue-generating programs, manages budgets, monitors financial performance, and maintains efficient, profitable operations across all areas of the Tennis & Pickleball Center.
SUPERVISION RECEIVED:
This position is supervised by the Leisure Services Administrator or designee.
SUPERVISION EXERCISED:
This position supervises full and part-time staff, volunteers, and contractual persons as assigned.
Essential Function Duties and Responsibilities
- Acts with independent judgment to manage comprehensive operations in the area of assigned responsibilities within the department.
- An incumbent in this position may serve as the primary point of coordination and liaison for department-wide Human Resources administrative processes, budget and financial oversight, purchasing and contract administration, legal compliance coordination, onboarding, and the development and implementation of standardized operating procedures to ensure consistency, accountability, and alignment with City policies.
- An incumbent in this position may serve as the primary point of management of a specialized recreational complex requiring specific knowledge in facility operations, merchandising/inventory control, food and beverage operations, point of sale management and desk operations, and general maintenance.
- An incumbent in this position may serve as the primary point of organizational management for general recreation programming and/or special event planning.
- Innovative, creative and entrepreneurial when planning new services for the community and for the assigned areas of responsibility, ensuring that the fiscal sustainability and public perception of the Department is exceptional.
- Effectively collects, analyzes, interprets, and applies quantitative and qualitative data and research findings to inform decision-making, program development, resource allocation, and policy for the department.
- Develops, implements, and oversees long-term plans to guide the long-range development of the department to provide effective service delivery.
- Proactively cultivates and maintains positive working relationships with staff, organizations, agencies, businesses, the community, and internal departments to spearhead partnership endeavors. Exercises the ability to inspire, influence, and guide staff, teams, and partner organizations toward achieving the mission and values of the department and city by fostering vision, integrity, collaboration, and innovation.
- Strategically plans, implements, and evaluates internal and external communication, public relations, and marketing initiatives to inform, educate, and engage the public, build community support, promote services and programs, and advance the mission and value of the department.
- Research grants and other sources that would provide and enhance present or future programs or events.
- Effectively plans, organizes, and ensures the timely completion of assigned projects within allocated resources to achieve desired outcomes.
- Responsible for understanding, interpreting, and adhering to applicable laws, regulations, organizational policies, and ethical standards to ensure that recreation operations are conducted legally, ethically, and effectively.
- Maintains all permitting and licensing necessary for area of operation.
- Develops effective policies for the operation of programs and facilities including participant and staff safety, planning, value benefit, service level standards and quality assurance. Uses professional knowledge to identify, assess, and address potential risks and acts to enhance the safety of staff and facility patrons, while maintaining compliance with city policy, legal and regulatory standards.
- Effectively manage assigned staff, programs, and operations by providing clear direction, support, accountability, and leadership to ensure safe, efficient, and high-quality delivery of services. Responsible for projecting staffing needs, ensuring staff development, makes recommendations for coaching or discipline as necessary. Ensures the effective use of staff resources and monitors and evaluates staff efficiency.
- Maintains current knowledge of advancing technologies and leverages them to improve operations, enhance customer service, increase community engagement, and to support data-driven decision making.
- Contributes to Department and/or City-wide committees assigned
- Participates in Department management discussions and planning meetings, provides input and feedback on operations.
- Responsible for emergency operation duties as assigned.
- Responsible for responding to issues as they arise outside of normal working hours.
- Resolves issues brought forth by the public, participants, or staff in a positive manner and in the best interests of the City.
- Has the ability to see challenges and works to develop plans to refine focus and align necessary resources to meet the challenge.
- At a high level of achievement, uses professional knowledge to plan, design, implement, evaluate, and continuously improve programs and services that meet community needs, reflect organizational goals, and promote participation, inclusion, and well-being.
- Prepares council agenda items and presents agenda items to Council when directed.
- Acts as the Manager of Duty for assigned areas as needed.
- Performs any other related duties as required or assigned
Minimum Qualifications
- Master’s Degree preferred, or
- Bachelor’s Degree: Parks/Recreation Administration, Public Administration, Hospitality, Event Planning, Marketing, Sports Management or related field, and
- Three years of mid-management and/or supervisory experience in the profession of Recreation, Non-profit Management, Event Management, or the Hospitality Industry, and
- Two or more additional years’ experience in the areas outlined in the Essential Functions in a position similar to a community recreation or hospitality program.
- Any recreation profession related combination of training, education and experience.
Special Qualifications/Preferences
- Valid State of Florida Driver’s License with a good driving record.
- Annual Hands-Only CPR training as provided by the Department or able to obtain within six months of hire.
- Certified Park and Recreation Professional (C.P.R.P.) National Certification preferred.
- This position may require background screening through the Florida Care Provider Background Screening Clearinghouse, in accordance with House Bill 531 (2025). Additional information regarding this requirement is available at: https://info.flclearinghouse.com
Employer
City of Palm Beach Gardens
Address
10500 N Military Trail
Palm Beach Gardens, Florida, 33410
Phone
(561) 799-4223
Website