HR Operations Generalist

About Instalily

Instalily is building a new kind of enterprise software company—one where AI doesn’t sit on top of workflows, it becomes the worker that drives them. We create AI Teammates called InstaWorkers™ that operate inside ERPs, CRMs, and custom systems to handle the work that slows companies down: quoting, parts identification, account management, order operations, service coordination, and the thousands of judgment-heavy tasks that keep the physical-goods economy moving.

We are an AI-native organization designed for speed, clarity, and precision. Our engineering, product, and GTM teams work with low latency and extremely high talent density. Backed by Insight Partners, we are one of the fastest-growing AI startups in the country.

We’re driven by three core principles—Customers, Culture, and Code—what we call The Three C's. These values shape everything we do, from the solutions we build to the way we collaborate as a team.

Instalily is seeking a highly motivated and detail-oriented HR Operations Generalist to join our team. This role is essential for ensuring the smooth and efficient operation of all Human Resources functions. This role will be responsible for a wide range of HR activities across the entire employee lifecycle, from onboarding to offboarding, with a focus on compliance, process improvement, and employee support. This person will report to and work closely with the Head of People to execute strategy and maintain a strong HR foundation for our rapidly growing company.

Key Roles and Responsibilities

• Employee Lifecycle Management:
  • Work on all aspects of employee lifecycle, including the end-to-end hiring, onboarding and off-boarding process, including documentation, systems access, and communication.
  • Oversee data entry and integrity within the HRIS (JustWorks) and other HR systems.
  • Answer employee questions regarding benefits programs, including enrollment, changes, and annual open enrollment.
  • Support performance management and compensation review cycles.
• Immigration and Compliance:
  • Act as a point of contact for US and international immigration matters, coordinating with external counsel and employees.
  • Assist with the documentation and process for visa applications, renewals, and permanent residency filings.
  • Ensure federal and state labor law compliance across all HR processes and documentation.
• HR Support and Collaboration:
  • Work directly with the Head of People on strategic HR initiatives, policy development, and process optimization.
  • Serve as the initial point of contact for employee inquiries regarding HR policies, procedures, and benefits.
  • Assist with internal audits and preparation of HR reports and metrics.
  • Use AI to help improve processes gain efficiencies
• Culture and Engagement:
  • Coordinate employee engagement activities, internal communications, and company events.
  • Support the development and implementation of company-wide HR policies and procedures.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field or equivalent relevant experience.
• 0-3 years of experience in an HR Generalist or HR Operations role.
• Foundational knowledge of US employment laws and best practices.
• Strong interpersonal and communication skills, with the ability to handle sensitive information with discretion.
• Exceptional organizational skills and attention to detail.
• Ability to work on a hybrid 4 days in office, 1 remote, in our New York City office location
• Experience handling employee immigration processes preferred
• Familiarity with JustWorks or other HRIS systems preferred