Client Services Specialist

About All American Flooring

Are you a driven, entrepreneurial mindset individual looking for a career in home improvement? Look no further! All American Flooring is a well-established local flooring company with upscale showrooms in DFW and 36 years of experience in the industry.

Job Overview

As the Lead & Design Specialist a key part of our operations and is responsible for managing incoming customer opportunities, coordinating appointments, supporting our sales pipeline, and contributing to a consistent and professional customer experience across our four showroom locations. Your primary responsibility is to support the company’s sales pipeline by ensuring fast response, effective appointment coordination, and consistent follow-up.

Primary responsibilities include, but are not limited to:

Lead and Appointment Management (Primary)

• Respond promptly to all incoming leads, schedule and confirm qualified appointments
• Understand customer needs, preferences, and project goals
• Provide initial design guidance to help customers identify appropriate flooring options
• Document relevant customer preferences and prepare information for the assigned sales representative
• Manage and confirm all appointments to maximize show rates and minimize missed opportunities
• Maintain consistent follow-up with prospects and ensure timely progression of all sales opportunities
• Accurately document customer needs, communication, and appointment activity

Sales and Operational Support

• Support the sales team by ensuring appointments are qualified, prepared, and coordinated
• Assist with maintaining organized product information, sample displays, and showroom presentation
• Contribute to improving customer experience, lead handling, and operational efficiency
• Support showroom improvement and organizational projects as assigned

Performance Expectations

This is a performance-based role with responsibilities directly supporting the company’s sales pipeline and customer experience. Success in this position requires consistent responsiveness, effective appointment coordination, professional customer communication, and reliable follow-up.

Performance will be evaluated based on objective factors including, but not limited to:

• Timeliness and consistency of lead response
• Appointment scheduling and attendance outcomes
• Follow-up effectiveness and pipeline management
• Accuracy and completeness of customer information
• Overall contribution to supporting the sales process

Continued employment and eligibility for performance-based compensation are dependent upon maintaining satisfactory performance and fulfilling the responsibilities of the role.