3032 - Pediatric Complex Care Supervisor

Pay Plan Title: Supervisor I

Working Title: Pediatric Complex Care Supervisor 

Cost Center: 8600/ Provider Based Care Management 

Position Number: 91099

FLSA Status: Exempt

Posting Salary Range: $62,222 - $83,221

Office Location: Remote within Trillium’s Catchment of North Carolina (See requirements section for included counties)

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us? 

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Pediatric Complex Care Manager to join our team! 

The Pediatric Complex Care Management Supervisor oversees a skilled, integrated team of professionals who provide localized support within a managed care environment for members living with intellectual/developmental disabilities or traumatic brain injury, mental health, and/or complex medical needs. The Supervisor provides oversight to Care Managers supporting children birth to under age 21 with exceptional support needs to ensure members are linked to appropriate services and resources within their communities.

On a typical day, you might:

• Supervise staff within the Pediatric Complex Care Team. 
• Provide ongoing advocacy and education regarding Children with Complex Needs 
• Ensure Care Coordination engagement, collaboration with members, and families to address issues, concerns, barriers to assessment, and services/supports. 
• Ensure staff are utilizing person centered planning methods/strategies to gather information, to get to know the members supported and to adequately address specific needs of the individual. 
• Review referrals for TCM eligibility and make assignments as appropriate 
• Provide support to Pediatric Complex Care Managers to resolve member issues/needs in a timely manner. 

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

Required:

• Bachelor’s degree in a field related to health, psychology, sociology, social work, nursing or another relevant human services area or licensure as an RN, and five (5) years of experience providing care management, case management, or care coordination to complex members with I/DD or TBI, mental health and/or complex medical needs. OR 
• A master’s degree in a field related to health, psychology, sociology, social work, nursing or another relevant human services area or licensure as an RN, and three (3) years of experience providing care management, case management, or care coordination to complex members with I/DD or TBI, mental health and/or complex medical needs. OR
• Equivalent combination of education/experience.
• Must have a valid driver’s license
• Must reside within Trillium’s Catchment of North Carolina. Counties included: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson.
• Must be able to travel within catchment as required.

Preferred:

• Supervision experience. 
• Experience working with children with complex medical and/or behavioral health needs, intellectual and/or developmental disabilities, providing care management, care/service coordination.

Deadline for Application: March 4,2026@11:59pm

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

• Employer name, dates of service (month/year), average hours worked per week, and essential job duties
• Education details (degree type, date awarded, institution, field of study)
• Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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