HRL Housing Ambassador Summer 26

A Summer Housing Ambassador is a student employee of the Department of Housing and Residential Life who serves as the front-line guest service and recruitment specialist for on-campus housing. Summer Housing Ambassador are responsible for leading tours of the residence halls and apartments during daily tours and special events, including some weekend hours and holidays. Summer Housing Ambassador also operate the front desk of the Department of Housing and Residential Life during regular business hours to welcome guests, answer questions about on-campus housing, and explore resources and the model showroom with drop-in visitors. Front desk operations also include welcoming and directing guests and answering incoming departmental phone calls and, when appropriate, connecting callers to professional staff. Shifts may occur between 8a.m. and 5p.m. Monday-Friday with some weekend and evening hours.

Job Responsibilities:

• Provide and maintain a high level of guest service and professionalism in action and appearance when interacting with visitors and campus partners.
• Assist with New Student Orientation on the following dates:
  • June 2-12, June 15-18, June 23-26, July 7-10, July 13-17, July 21-24, July 27-28, August 13, August 17
• Take a leadership role in engaging guests, assessing their needs, and providing information.
• Be outgoing, personable, and comfortable speaking to large groups.
• Be knowledgeable of all housing policies, processes, and staff departmental job function(s).
• Must be able to problem-solve and make quick decisions.
• Become familiar with and utilize Microsoft Teams, Slate, StarRez, and other technologies during shifts to best assist guests and answer questions. All training will be provided.
• Assisting the department with multi-line telephone calls, directing calls and taking messages
• Use any knowledge that you may have about living on-campus to educate incoming students and their families.
• Lead housing tours during any type of weather; no driving or riding in personal vehicles.
• Professionalism with punctuality and communication of absences.
• Represent the department by wearing appropriate staff uniform and name tag during your shift.
• Perform various administrative tasks as directed by supervisors.

Anticipated Start Date: May 18, 2026

Anticipated End Date: August 28, 2026

Supervisor: Lauren Taylor - Coordinator for Guest Services

Qualifications:

• Problem solving and communication skills
• Comfort speaking in large groups
• Customer service experience
• Currently or previously lived in on-campus housing for at least one semester

Preferred Qualifications:

• Be available to work throughout the entire stated period of employment, 05/18/2026-08/28/2026
• Consistently provide a minimum of 10 weekday (Monday-Friday) hours of availability per week

Conditions of Employment:

• Maintain enrollment for at least six semester credit hours in the fall and spring semesters unless the student is in the last semester of enrollment before graduation. Course enrollment during summer is not necessary if the student was enrolled during the previous spring semester and is enrolled in a minimum of six semester credit hours in the following fall semesters.
• During the summer period, both domestic and international students may work a maximum of 40 hours per week during the portions of the summer term they are not enrolled in classes if they are enrolling full-time the next semester.
  • If enrolled in courses with Texas State University, the employee cannot work during class time and cannot exceed 25 hours per week.
• While enrolled with Texas State University, student employees may not work more than 25 hours per week and may not be scheduled to work during class times.
  • International students may work a maximum of 20 hours per week while they are enrolled and attending classes.
• The student employee must remain in good academic standing and is required to maintain a minimum semester and cumulative GPA of 2.5. The last fall or spring semester (long semester) will be considered for the semester requirement. The overall Texas State GPA will be counted for GPA.
  • This requirement is waived for first semester students.
  • The job agreement may be terminated after one semester of probation if the GPA requirements are not met, or if the student employee’s cumulative and/or semester grade point average falls below a 2.0. 
  • Newly hired student employees cannot start their employment on GPA probation.  
  • In the event where the student employee is terminated due to low GPA, the student employee must maintain a semester/cumulative GPA higher than 2.5 for at least two long semesters before reapplying for the position.
• The student employee must complete required university compliance training and other training assigned to the student worker. Compliance requirements must be kept up to date for all annual training.
• The student employee must act in accordance with all federal, state, and local laws and remain in good judicial standing with TXST.
  • If a student employee is subject to a student conduct or administrative review process, decisions made will be viewed as separate processes from employment performance management.
  • Student employees must act as role models, demonstrating good conduct and positive contributions to the campus community as student employees may be viewed as a representative of the department and institution.
• Hourly student employees are responsible for submitting working hours in SAP by the Payroll Deadlines for the applicable fiscal year. Payroll Deadlines may be found at https://www.txst.edu/payroll/payroll-calendars.html. Submitting working hours on time is required in order to receive timely pay for hours worked.
  • Student employees in task positions who receive a stipend are not considered hourly student employees and do not submit hourly pay in SAP. Student employees receiving task/stipend pay may receive prorated pay for pay period(s) at the beginning or end of their employment in which they are not employed for the full pay period.
• The student employee position is security-sensitive, and a security screening/background check must be performed before the first day of work. Student employment is contingent on the results of the background check.
• Student employees who fail to comply with department and supervisory expectations, training, and guidelines as outlined will be subject to the student employee performance management process.
• Student employees are not guaranteed reappointment to their student employee position semester-to-semester and academic year to academic year.
  • Student employees’ reappointment will be determined based on performance evaluations completed semesterly.
• The student employee may be terminated from their positions in accordance with U.P.P.S. 07.07.04: Student Employee Termination, Separation, and Grievance Procedures and with the express approval of the appropriate authorities representing DHRL. 

Essential Functions

This list is meant to provide an outline of essential job functions for Housing Ambassador position within the Department of Housing and Residential Life. Throughout the course of the year there will be times when staff will be called to service based on the needs of the community that may not be outlined in a job description.  

To fulfill these roles, Housing Ambassadors must be able to perform the following essential functions:

Communication 

• Clear and effective verbal and written communication, including one-on-one conversations and phone calls, with residents, staff, guests and mail delivery people.
• Answer, respond to, and make calls on a touch screen Teams phone. 
• Give and receive verbal and/or visual instructions during emergencies or high-stress situations. 
• Prepare written and/or typed documentation including summaries of incidents or interactions for supervisors as requested. 

Emergency and Crisis Response

• Navigate crowded or high-stress environments and remain calm and communicative while providing support during critical situations. 
• Notify supervisors via phone, email, and/or in-person communication of any events or conditions that could impact a student, floor, hall, or the university. 
• Be able to visually inspect public areas of the Residence Hall.

Physical Requirements 

• Hear and see clearly to respond to alarms, verbal calls for assistance, and visual emergency cues. 
• Perform tasks requiring hand-eye coordination such as writing, filling out forms, organizing supplies, or sorting mail. 
• Use hands and fingers to operate a touch screen Teams phone, key boxes, locks, and computers for reporting, communication, and facility access. 
• Be able to utilize departmental software platforms to manage records, submit forms, and complete operational tasks.
• Speak clearly and loudly enough to be understood over the phone, in group settings, emergencies, or while wearing a face covering. 
• Lift and carry up to 10 pounds for distances of up to 100 feet. 

Availability and Scheduling 

• Be available to work during open periods of 8am-5pm at the Front Desks and required dates such as New Student Orientation.