Client Care Manager

The Client Care Manager is responsible for supporting new clients through the onboarding process into our behavioral health program. This role serves as the first point of contact for clients and families, ensuring a smooth and supportive transition into care. The Client Care Manager works closely with clinical staff, intake coordinators, and administrative teams to provide an exceptional and compassionate experience from initial inquiry through program admission.

Qualifications:
 

• Bachelor’s degree in Psychology, Social Work, Healthcare Administration, Business Administration, Human Resource Administration, or related field (Or in progress)
• Strong interpersonal and communication skills, with a client-centered approach.
• Ability to manage multiple tasks and work in a fast-paced, team-oriented environment.
• Proficiency in EHR systems, Microsoft Office Suite, and Google Workspace.
• Experience in behavioral healthcare, human resources administration, or social services settings is strongly preferred.

Key Responsibilities:

 

• Conduct initial outreach to clients and/or families upon referral or inquiry
• Educate clients and families about program services, expectations, and onboarding process.
• Guide clients through the intake and onboarding process, including paperwork, insurance verification, and scheduling assessments.
• Track onboarding progress and maintain accurate documentation in the electronic health record (EHR) system.
• Follow up with clients pre-admission to ensure ongoing engagement and answer outstanding questions.
• Provide support in resolving any barriers to care, including transportation, language, or technology access issues.
• Act as a liaison between clients and clinical staff to ensure all needs are addressed promptly and respectfully.
• Coordinate with internal teams to ensure timely and accurate information sharing.
• Collaborate with clinical team members to ensure readiness for treatment start.
• Maintain compliance with HIPAA and all relevant confidentiality standards.
• Additional responsibilities may include other duties as assigned by the company. 
   

Key Competencies:
 

• Empathy and active listening
• Excellent communication skills
• Collaborative Team Member
• Cultural competency and sensitivity
• Organizational and time management skills
• Problem-solving and adaptability
• Confidentiality and professionalism