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Training Officer (2600015T)

 

Organization: Job & Family Services

Agency Contact Name and Information: odjfscareers@jfs.ohio.gov

Unposting Date: Feb 28, 2026, 11:59:00 PM

Work Location: James A Rhodes Office Tower 30 East Broad Street 31st Floor

 Columbus 43215

Primary Location: United States of America-OHIO-Franklin County-Columbus

 Compensation: $27.92

Schedule: Full-time

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Training

Technical Skills: Training

Professional Skills: Attention to Detail, Coaching, Critical Thinking, Managing Meetings, Presenting, Public Speaking, Verbal Communication, Written Communication

 

 Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

  • Cash and Food Assistance
  • Employment Services and Workforce Development
  • Unemployment Insurance
  • Adult Protective Services
  • Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

  • We will be a leader in customer satisfaction.
  • We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
  • We get better at what we do every day.

Job Description

Office of Child Support

This position is in the Office of Child Support (OCS) which establishes policies and guidelines for the child support program based on federal and state laws. Ohio's child support program provides services to help ensure that children receive the financial and medical support they are legally entitled to and deserve. Lean more about the office by visiting the ODJFS OCS website.

What You Will Do

Research child support policy and system information to develop training presentations and materials.

Deliver training to county and state child support professionals and assist in the facilitation of training sessions.

Perform after training session duties, including tracking attendance, reviewing evaluation feedback, and updating handouts and question and answer documents.

Collaborate as needed with other OCS units, ODJFS offices, and county partners to produce training.

Monitor a shared email inbox and respond to inquiries.

Recommended Skills 

Good customer service and interpersonal skills.

Excellent verbal and written communication.

Comfortable with public speaking and presenting to an audience, in person and/or virtually.

Knowledge of Microsoft Office software (i.e., Word, PowerPoint, Excel, Teams, Outlook). 

Knowledge of eLearning training development software (i.e., Adobe Captivate, Articulate 360, Lectora). 

Familiarity of adult learning principles and a passion for learning. 

Challenges

You will be responsible for creating and conducting training that requires in-depth knowledge of child support policy and systems.

Schedule: Full-time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: James A. Rhodes State Office Tower, 30 East Broad St., Floor 31, Columbus, Ohio 43215.

Travel: As needed within the state of Ohio for ad hoc or regional county training.

PN: 20045249.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

  • Medical Coverage
  • Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
  • Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
  • Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

The ideal candidate, at minimum, must have the following: 

Option 1:

  • 6 courses in human resources, education, sociology or psychology or 18 months experience in preparing informational or instructional programs.

AND

  •  18 months training or 18 months experience in public speaking or effective communications skills.

AND

  •  3 months training or 3 months experience in operating audio visual equipment. 

Option 2:

  • Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.