Occupancy Specialist I

The Occupancy Specialist I position serves as an essential link between property management, resident services, and a culturally and linguistically diverse resident community. This is a highly people-facing role primarily focused on compliance, occupancy, and leasing activities, while also providing administrative support to other site functions as needed.

ESSENTIAL JOB FUNCTIONS
 

• HUD and LIHTC Recertification Processing: Schedule, interview, and recertify current residents in a timely manner in accordance with program requirements.
• File Management: Maintain complete, accurate, and audit-ready resident files.
• Waitlist Management: Contact waitlist applicants, schedule and conduct tours, and regularly update waitlist records.
• Complete move-in and move-out certifications and related processing.
• Provide assistance to residents and applicants with required forms and verification processes, as needed.
• Process and follow up on resident rent payments and related documentation.

OTHER DUTIES AND RESPONSIBILITIES

• Monitor Travelbank, troubleshoot missing documentation with the team.

KNOWLEDGE, SKILLS & ABILITIES

• Minimum of one (1) year of experience in property management, preferably in affordable housing or residential communities.
• Proficiency in Google Workspace(Docs, Sheets, Drive, Gmail, Caldenar), and MS Excel. Experience with, or the ability to quickly learn, property management, waitlist, database, and compliance software; experience with Yardi is a plus.
• Strong organizational skills and attention to detail.
• Strong interpersonal and communication skills; ability to work independently with minimal
• supervision while also collaborating effectively with team members.
• Ability to prioritize workload to meet deadlines.
• Bilingual in English/Russian or English/Chinese preferred.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Comfortable working with a diverse population, primarily seniors, in a residential setting; prior experience preferred.
• COS, LIHTC, and Fair Housing experience preferred; willingness to obtain required certifications with employer-provided training.