Customer Service Representative

The Customer Service Representative (CSR) is responsible for delivering exceptional service to insurance clients by assisting with policy inquiries, processing changes, resolving concerns, and supporting the agency’s sales and retention efforts. The CSR serves as a key point of contact for clients and ensures accurate, timely, and professional communication.

Key Competencies

Customer-focused mindset

Problem-solving skills

Strong written and verbal communication

Team-oriented

Professionalism and integrity