Front Desk Specialist
The Front Desk Specialist is responsible for maximizing daily patient and clinical services by greeting, registering, and checking out patients in a friendly and efficient manner. The Front Desk Specialist also directs vendors and visitors as needed to proper contacts.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet patients in a prompt, courteous and helpful manner.
- Accurately and expeditiously register and update patients’ demographic information.
- Verify insurance eligibility and benefits and document appropriately.
- Obtain and document referrals.
- Ability to triage patients and appropriately schedule them.
- Notify patients of and collect on copays and past due balances.
- Other duties as assigned.
Competencies
- Communication Proficiency
- Customer/Client Focus
- Skilled multi-tasker
- Attention to Detail
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Demands
• Requires mobility, frequent walking, standing, and sitting, some bending, stooping, and stretching and periodic lifting of up to 25 lbs.
• While performing the duties of this job, the employee is regularly required to converse and hear.
• Requires normal (corrected) vision.
• Requires coordination and manual dexterity sufficient to operate office equipment.
Position Type/Expected Hours of Work
This is a full-time, Monday through Saturday position. Shifts will be assigned in advance and can vary between the hours of 7:30am to 8:30pm.
Travel
No overnight travel is expected for this position.
Required Education and Experience
- High School Graduate or equivalent
- Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
- Experience with Microsoft Office (Word, Excel, and PowerPoint).
Preferred Education and Experience
- Discretion to work with confidential information.
- Knowledge of HIPAA Regulations
- Pertinent job-related experience and Medical Terminology
- Bilingual Spanish or Portuguese a plus