3017 - Community and Family Supports Manager

Pay Plan Title: Unit Manager

Working Title: Community and Family Supports Program Manager

Cost Center: 8000/SOC – System of Care

Position Number: 81067

FLSA Status: Exempt

Posting Salary Range: $67,632 - $90,457

Office Location: Remote within Trillium’s Mid State Region (See requirements section for included counties)

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us? 

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Community and Family Supports Program Manager to join our team! The Community and Family Supports Program Manager is responsible for ensuring administrative and clinical oversight of all the Community and Family Supports Managers, Supervisors, teams, and assigned staff consisting of family partners and system of care coordinators, clinicians since the position is a support to the regional care teams for TCM as well as Care Coordination for Medicaid Direct/opt out members. This position assures the program operations are following deliverables that are conducted by Family Partner positions: educating parents/caregivers about how to effectively navigate the child-serving physical, behavioral and social service systems for themselves and about the availability of informal/community resources available to them; and facilitates the parent’s/caregiver’s access to these resources. This position also ensures that Family Partners are coordinating with System of Care Coordinators to develop and support a system of care for young people and families receiving child mental health and substance use services for assigned counties in the Trillium catchment area.

On a typical day, you might:

• Serve as Program Manager – providing clinical and administrative oversight to Managers/supervisors within program and directly reports to Director of Child & Youth Specialty Programs Department.
• Ensure team/program goals are in alignment with Trillium’s Strategic goals.
• Ensure monthly monitoring/productivity monitoring is being completed by direct report managers/supervisors for corresponding teams.
• Serve on special action teams and projects to assist in further development of the Care Management and Population Health Teams. 
• Provide direct, reflective supervision and administrative oversight for Family Partners that serve on a localized, multi-disciplinary team supporting child members living with mental health, substance use, and intellectual/developmental disabilities. 
• Provide direct supervision to Managers and Supervisors within Community and Family Supports teams.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

Required:

• Associate’s degree and three (3) years of experience working with the child behavioral/mental health, developmental disabilities, or substance use population. 

OR

• Bachelor’s degree and one (1) year of experience working with the child behavioral/mental health, developmental disabilities, or substance use population. 

OR

• Equivalent combination of education/experience.
• Fully licensed in the State of North Carolina as one of the following: LCMHC, LPA, RN, LCSW, LMFT, or LCAS.
• Must have a valid driver’s license.
• Must reside within Trillium’s Mid State Region, which includes the following counties: Anson, Guilford, Montgomery, Randolph, and Richmond.
• Must be able to travel within catchment as required.

Preferred:

• Degree in Health/Human Services field.
• Experience with supervision of two (2) or more employees.
• Experience providing crisis intervention or crisis response to individuals within the mental health, developmental disabilities, or substance abuse population.
• Experience with youth who are transitioning to adulthood.

Deadline for Application: February 25, 2026@11:59pm

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

• Employer name, dates of service (month/year), average hours worked per week, and essential job duties
• Education details (degree type, date awarded, institution, field of study)
• Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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