Customer Success Manager – Implementation & Training

Customer Success Manager – On-Site Implementation & Training (Healthcare)
 

About Us

We are a fast-growing digital health company transforming how long-term care and skilled nursing facilities deliver care. Our platform leverages innovative technologies to improve patient outcomes, reduce hospital readmissions, and streamline workflows for frontline clinical teams.

We are looking for a passionate and proactive Customer Success Manager to play a key role in ensuring customer success, satisfaction, and adoption.

What You’ll Do

On-Site Implementations

Travel to customer sites to install, configure, and launch our platform within healthcare facilities

Training & Enablement

Deliver hands-on training to clinical staff

Ensure confident and effective system use from day one

Technical & Operational Support

Serve as a frontline technical resource

Troubleshoot and resolve issues

Collaborate cross-functionally with Product and Support teams

Customer Engagement & Adoption

Build strong relationships with users and stakeholders

Drive adoption and identify usage barriers

Track implementation progress, usage analytics, and engagement KPIs

What You Bring

Bachelor’s degree

Strong interpersonal, training, and communication skills

Proven ability to engage and motivate teams

High technical aptitude and comfort with digital tools

Proactive, solution-oriented mindset

Passion for improving patient care through technology

Willingness to travel frequently (approximately 60%)

Availability to work 7:00 AM – 4:00 PM, with flexibility based on customer needs and time zones

What We Offer

Mission-driven culture with real impact in healthcare

High level of ownership and autonomy

Growth opportunities in a rapidly expanding company