Intern, Airport Operations

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Undergraduate Intern position is a developmental assignment that provides interns with real-time work projects, leadership development opportunities, as well as involvement in corporate social responsibility. Work projects involve assignments that are relevant to American’s current business needs and opportunities. Interns are afforded travel privileges enabling them to connect to the international and domestic destinations that American Airlines serves.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
 
This internship focuses on providing real-world business exposure, on-the-job training and the opportunity to explore various functions within the department. A primary project will be assigned, aimed at advancing the corporate goals of improving efficiency, achieving cost savings, and enhancing customer satisfaction. You will have the opportunity to present your findings and recommendations to the senior leadership team.

Team Exposure: 
You’ll be assigned to one of the following teams:
•    Resource Planning - strategically identify future resources needs and improvement opportunities by using demand projections and historical data; develop solutions to promote operational efficiency
•    Airport & Contact Center Training - focus on improving efficiency, effectiveness, and overall performance by equipping team members with the skills and knowledge; implement best practices and continuous improvement methodologies
•    Strategy & Performance Analytics - focus on process optimization and drive ongoing enhancement to meet and exceed business goals; define key performance metrics and continuously track performance; interpret data and identify patterns by using statistical and analytical methods; analyze performance data to determine effectiveness, efficiency, and overall success
•    Operational Excellence - focus on assisting and enhancing the day-to-day operations to ensure efficient performance and operation; identify and provide resources and tools that assist team members in operations; drive continuous improvement in operation with strong emphasis on promoting safety, regulatory compliance, and service reliability across airport functions
•    Operations Administration – focus on managing workforce compliance and operational continuity; monitor and enforce adherence to labor regulations, union agreements, and internal policies
•    Inflight Dining Operations – dedicate to enhancing customer experience and satisfaction throughout their journey inflight. Ensure reliable vendor performance, drives operational efficiency, and develop strategic initiatives to optimize service delivery and generate revenue
•    Business Partner Performance – Ensure partner activities align with company objectives, expectations, and regulatory requirements. Monitors and evaluates the performance of external business partners and vendors to ensure service quality, reliability, and compliance. 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
•     Pursuing a degree in Aviation, Business, Engineering, or related field
o    Example: Business Administration, Business Analytics, Communications, Data Science, Educations, Human Resources, Industrial Engineering, Operations Management, Project Management, Supply Chain Management
•    Refined skills in Microsoft Office Suite (Excel, PowerPoint, Word)
•    Demonstrated analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations
•    Interest in optimization, problem-solving and process improvement
•    Detail-oriented with strong organizational skills
•    Ability to work effectively, meet deadlines, and shift priorities appropriately, Able to work independently with minimal supervision and in a team environment
•    Ability to work well within a team office and operational environment; required 5 days in the office except traveling for business
•    Be willing to travel to stations
•    Intermediate written and verbal communication skills inclusive of peer to peer and upward leadership

Preferred Qualifications- Education & Prior Job Experience
•    Familiarity with project management tools (Asana, MS Planner…etc.)
•    Understanding of data visualization tools Tableau, PowerBi
•    Python with quantitative background, SQL, Alteryx
•    Exposure to Lean Six Sigma, Agile, or other project methodologies 
•    Understanding of KPIs and performance metrics 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You can reach 365 destinations on more than 6,800 daily flights across our global network.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.