Bilingual Client Technical Support: Russian/English
This is a hybrid role (3 days in the office / 2 days remote).
About Your Team:
As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements:
- Bachelor’s degree, preferred if in a technical field.
- 1+ years in a client-facing support role
- 1+ years of experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
- Experience with financial products and services is a plus.
- Required excellent command of written and spoken English & Russian